THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
Premium Customer service Marketing Service system
QUEUING THEORY HISTORY • Queuing theory had its beginning in the research work of a Danish engineer named A.K. Erlang. • In 1909‚ Erlang experimented with fluctuating demand in telephonic traffic. • 8 years later‚ he published a report addressing the delays in automatic dialing equipment. • At the end of World War II‚ Erlang’s early work was extended to more general problems and to business applications of waiting lines. M/M/1 SINGLE - CHANNEL WITH POISSON Azenith Cayetano
Premium Automated teller machine Opportunity cost Average
The Evolution of Data Models The quest for better data management has led to different models that attempt to resolve the file system’s critical shortcomings. Because each data model evolved from its predecessors‚ it is essential to examine the major data models in roughly chronological order. 1.1 The Hierarchical Model A Hierarchical Database Model is a data model in which the data is organized into a tree-like structure. The structure allows representing information using parent/child relationships:
Premium Entity-relationship model Database Data modeling
Many of us have role models in our lives and to most people role models are athletes and movie stars‚ but to me a role model is much more. To me a role model is a person who has positively influenced someone in life‚ and is not a person filled with selfishness and greed. They help shape someone’s personality‚ and characteristics. They are people who someone can look up to for advice in a hard situation‚ and know that they will give those words of wisdom. They will never judge our past actions‚ instead
Free English-language films Meaning of life 2006 singles
Models of Organizational Behavior LO 1 meaning and importance of ob o Explain key elements of organizational behavior L0 2 Discuss models of OB o Discuss Theories of management – x‚y‚z o Compare and contrast models of OB – autocratic‚ custodial‚ supportive‚ collegial and system OB Systems All organizations achieve goals by creating‚ communicating and operating s system. (Newstrom 27) Some systems are consciously created and regularly looked at and updated. The purpose of these systems is
Premium Management Organization Employment
The OSI Model NTC/360 Network & Telecommunications Concepts The OSI Model The Open Systems Interconnection Reference Model (OSI) is the accepted model that describes the how the communications for a computer network should be designed. OSI was developed as part of the Open Systems Interconnect Initiative. Basically‚ OSI divides the functions of a protocol in to seven layers. This makes the reasoning easy to follow and the system much more reliable. The implementation of several OSI layers
Free OSI model
Models of Addiction SUBS 505 Models of Addiction The three models of addiction examined in this week’s readings include the medical model‚ the psychosocial model‚ and the disease of the human spirit model. The medical model “rests on the assumption that disease states are the result of a biological dysfunction‚ possibly one on the cellular or even molecular level” (Doweiko‚ 2012‚ p. 333). Many consider this model and “maintain that much of human behavior is based on the interaction between the
Premium Drug addiction Substance abuse Addiction
Analyse a selection of theoretical ‘models of reflection’ which have been proposed. Evaluate your findings‚ discussing ways these models can be applied. Critically analyse at least two of these models of reflection and write a report which explains the model‚ sets out your analysis and conclusions and describes how you will use your chosen model. Whether we talk of Froebel‚ Dewey‚ Kolb or Gibb‚ these few along with many other learned psychiatrists‚ psychologists and child experts have one thing
Premium Reflection Psychology Thought
Hofstede’s Model Geert Hofstede developed a cultural dimension model that explains the five categories of positions between national cultures. The five dimensions pertaining to this model include: individualism‚ materialism‚ time orientation‚ deference to authority and uncertainty avoidance. Hofstede’s research is still practiced today but has undergone some changes since it was first introduced due to cultural and economic modifications during past years. To understand this model the five dimensions
Premium Cross-cultural communication Geert Hofstede Culture
isolated‚ and even clinically depressed. (JFSP 43) The final stage of the grief model is the acceptance stage. With this stage comes a more positive outlook on his or her current circumstances. The
Premium Grief Psychology Death