Case Study report of DHL Abstract The rapid development of global commerce has drove logistics to reduce products lifecycles‚ increase response and action efficiency and optimize investments of inventory for current businesses. Therefore‚ logistics plays a pivotal role in nowadays commerce. The objective of the report is to discuss and evaluate the existing logistics theories. Whereas‚ DHL will be selected as a case study so as to get a further understanding on logistics according to the analysis
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Kaunas University of Technology School of Economics and Business DHL EXPRESS (title of the enterprise) THE REPORT OF THE COMPULSORY INTENRSHIP Economics and Management (title of the study programme) Management (specialisation) Student................................................... (signature) (name‚surname‚ group) Year 2014/04/20 (day‚ month) Supervisor of the internship ..........................................................
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Assignment on Marketing Activities of DHL Introduction The world is standing at the threshold of a new millennium. We expect it to be full of successes‚ discoveries‚ developments and happiness and this will be possible due to globalization‚ technological advancements (changes) and the dramatic economic changes. Whenever we talk about economy‚ we mean financial performance of a country‚ company or a firm. So in this case the most used and the important term is technology. The term technology
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Contents Executive Summary:- Three Entrepreneurs Adrian Dalse‚ Larry Hillblom and Reober Lynn established a company in 1969 named Deutsche Post DHL. San Fransisco was given honor to start operations and send shipping papers to Honolulu by Air. When talk about overland transport‚ air freight‚ ocean logistics the only one name comes DHL operating almost 220 countries worldwide and having 28500 direct employees who are contributing their willing efforts with full dedication to provide speed
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company? Give examples The company I have taken in consideration is DHL Quality according to DHL is about having no errors in shipments‚ low product damage‚ on-time orders‚ high productivity‚ excellent alignment with customer requirements‚ and full regulatory compliance. With DHL‚ it’s also about finding ways to constantly move the bar higher. * DHL emphasize employee involvement and management engagement‚ throughout * DHL methods are applicable to a wide range of potential topics * Associates
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Introduction: DHL commits its expertise in international express‚ air and ocean freight‚ road and rail transportation‚ contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275‚000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection‚ disaster management and education
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Introduction Company: Deutsche Post DHL Category: Express Air Shipping / Supply Chain(3PL) / Global Forwarding Sector: Transport‚ Shipping & Supply Chain(3PL) Slogan: Excellence Simply Delivered USP: World market leader in Sea and Air mail Segment: Global‚ regional & local customers who need express logistics and 3PL services Target Group: Price conscious customers who require a reliable level of service DHL exist in over 220 countries across the world‚ making
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because it didn’t directly compete with UPS’s ground service. The problem was that Federal Express identified a market that was much larger than anyone anticipated‚ including UPS. Brewster says: “By the early 1980s‚ customers were beginning to ask UPS drivers and sales professionals why UPS wasn’t offering next day delivery. UPS‚ a company that had built its reputation and name on the high standards of its service‚ had been outplayed at its own game.” UPS did eventually respond to the challenge. Like its
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History In 1913‚ C.J. Tower & Sons‚ forerunner to FedEx Trade Networks subsidiary FedEx Trade Networks Transport & Brokerage‚ begins operation as a customs broker in Niagara Falls‚ N.Y. It was not until 1971 that Federal Express Corporation was founded in Little Rock‚ Ark. In 1975‚ FedEx installed the first drop box for the public and since then the company developed and maintained a strategic leadership in managing a broad group of transportation services‚ e-commerce and other business services
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CASE STUDY ON DHL CUSTOMER SATISFACTION The business issue DHL India‚ had seen a rapid growth in customer contact by email‚ with more and more of their customers now preferring to contact them by email rather than by phone. The 68-strong customer service team handles around 30‚000 customer requests per month. Unn Strand‚ Head of Customer Service at DHL India‚ wanted to ensure that they could maintain consistently high standards of service to customers contacting them both by email and by
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