DHL SPECIAL SERVICES DHL Special Services aut omates warehouse management with bar coding and radio frequency technology based on Progres s OpenEdge®. CASE STUDY CHALLENGE Legacy applications lacked the ability to scale to support business growth‚ and adding new features was timeconsuming and expensive. SOLUTION The Progress OpenEdge®-based Warehouse Management System (WMS) from Progress® partner WICS. WHY PROGRESS® SOFTWARE DHL selected Progress because it wanted an open systems environment that
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Introduction: DHL commits its expertise in international express‚ air and ocean freight‚ road and rail transportation‚ contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275‚000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection‚ disaster management and education
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DHL Observations and Interviews DHL’s hub‚ located at the Greater Cincinnati-Northern Kentucky Airport was the setting of a July 1993 tour of DHL’s nighttime hub operations. This is the U.S. domestic hub for DHL’s worldwide operations. Approximately 40 aircraft arrive and depart the DBL "superhub" every Monday through Friday night‚ but only about half of these aircraft are large enough to carry cargo containers and/or pallets. The other aircraft are much smaller and serve customers by loading packages
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Service Blueprint Service blueprinting is defined as a tool for simultaneously depicting the service process‚ the points of customer contact‚ and the evidence of the service from the customer’s point of view. The proposed blueprint allows for a quantitative description of critical service elements‚ such as time‚ logical sequences of actions and processes‚ also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the
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DHL Bangladesh Christina Bellenger University of Phoenix February 7‚ 208 Introduction DHL Bangladesh‚ a privately held subsidiary of DHL Worldwide Express‚ is a pioneer and was acknowledged as a market leader in the air express industry in Bangladesh. This rapid expansion required DHLB to increase the number of employees from 5 to 300. This also increased the workload for DHLB employees‚ especially for the human resource department. The HR department employed just three employees
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DHL Express has teamed up with Malaysian postal operator Pos Malaysia to offer a new international express service for shipments to and from the south-east Asian country. The new service‚ PosPriority Express‚ is being offered through PosLaju‚ the postal group’s courier unit. DHL will provide the international express delivery service and customer service‚ while PosLaju will be responsible for sales. The new product offers international express delivery of 5kg‚ 10kg and 25kg boxes. It is initially
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How can HRM ensure high service quality in the Wedding palace? Research Questions: 1) Identify problems in the Wedding Palace. Describe shortly the problems occurring in the service and in HRM. The main problems occurring at the Wedding Palace company are concerning service quality as well as human resource management. Most of the time‚ these problems in service quality and HRM are directly related with each other‚ which will become clear in the following paragraph. One main problem being discussed
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Leader in Distributed ALM Deutsche Post DHL Case Study Enterprise Agility through DevOps Industry: Communications and Logistics Services Provider COMPANY PROFILE Location: Global Enterprise headquartered in Germany‚ with international subsidiaries Deutsche Post DHL is the world’s leading mail and logistics services group. Headquartered in Bonn‚ Germany‚ the Deutsche Post and DHL corporate brands offer a broad portfolio of logistics (DHL) and communications (Deutsche Post) services
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a strategic marketing plan to Express 1 for its new innovative web portal‚ E1ship. Express 1 is only fifteen years old and has expanded from Salt Lake City‚ Utah to sixty locations throughout the United States. Express 1 started as a reseller of DHL products and has recently reinvented itself as a third-party logistics provider. It offers tremendous value to its business clientele by offering discounted shipping rates and exceptional personalized service. And now‚ after its recent launch of the
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CASE STUDY 201 DHL Bangladesh: Managing HeadquartersSubsidiary Relations By Hemant Merchant Masud Chand This case revolves around Nurul Rahman‚ a DHL Bangladesh (DHLB) manager who must recommend which of the two human resource information systems (HRISs) DHLB should adopt to alleviate the escalating workload on its human resources (HR) department. The choice between these systems is difficult: the HRIS favored by regional headquarters is significantly more expensive and likely unsuited to
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