LOGISTICS PERFORMANCE: DEFINITION AND MEASUREMENT 17 Data collection methods‚ sources and the measures used are identified. as customer satisfaction ratings) each have strengths and weaknesses associated with them. The purpose of this article is to examine the definition and measurement of performance in logistics research. We begin with a literature review which includes an examination of the various ways in which “performance” has been defined. Data collection methods‚ sources‚ and the
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Introduction The subject of performance measurement is encountering increasing interest in both the academic and managerial worlds. This‚ for the most part‚ is due to the broadening spectrum of performances required by the present-day competitive environment and the new production paradigm known as Lean Production or World Class Manufacturing (Hall et al.‚ 1991). In addition there is the need to support and verify the performance improvement programmes such as Just-in-Time‚ Total Quality Management
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Performance Measurement Systems Performance measurement systems are an integral part of the management control systems. Management control is a process through which management ensures that resources are obtained and used effectively and efficiently in accomplishing the organization’s goals. To be most effective performance measures should be tied to the strategic objectives of the organization. Two key principles of performance measurements are; measurement of performance and compensation based
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Developing a Performance Appraisal System A performance appraisal system is “the process by which a manager or consultant examines and evaluates and employee’s work behavior by comparing it with preset standards.” (www.businessdictionary.com‚ n.d.). Performance appraisals are conducted to determine who needs more training‚ who will be promoted‚ demoted‚ retained‚ or fired. Performance appraisal is helpful because it can promote better understanding of employee’s roles‚ and it gives an understanding
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0263-7472.htm Performance measurement in facilities management: driving innovation? Michael Pitt and Matthew Tucker School of the Built Environment‚ Liverpool John Moores University‚ Liverpool‚ UK Abstract Purpose – This paper aims to examine the state of knowledge of performance measurement in facilities management‚ in particular regarding the concepts underlying benchmarking in relation to its ability
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Management/437 Performance Measurements To ensure that the organizations goals and objectives are achieved‚ organizations are now using performance measurement tools to achieve them. To improve the process of production‚ to evaluate and control it is a good idea to have performance measurements in place. Performance measurements also can be useful in making decisions and judgments. An organization will also be able used to compare the performance of departments‚ teams and‚ individuals.
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1.0 Introduction Performance measurement is essential to improve the performance of the organizations to compete in today’s business environment. In the era of industry way back in the 1960’s‚ the traditional performance measurement system has been designed to report labour productivity‚ machine and capacity utilization‚ and standard cost variances. These are cost-efficiency-based measures derived from a strategy to minimize production costs‚ described as a cost leadership strategy. (usefulness
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Performance Management 1. Performance Management and Reward Systems in Context Learning Objectives By the end of this module‚ you will be able to: explain the concept of performance management; distinguish performance management from performance appraisal; explain the many advantages of and make a business case for implementing a welldesigned performance management system; recognise the multiple negative consequences that can arise from the poor design and implementation of a performance
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Performance Measurements Name University of Phoenix Performance Measurements Performance measurement tools have been used by many organizations or companies these days as one of their strategies in achieving success. Specifically‚ this tool is useful for detailed evaluation of the production process of one company‚ provide extensive guidance for the decision making process‚ and assess the performance of the company departments and individual employees. In general‚ measurement
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PERFORMANCE‚ COMPENSATION‚ AND THE BALANCED SCORECARD* Christopher D. Ittner‚ David F. Larcker‚ and Marshall W. Meyer The Wharton School The University of Pennsylvania November 1‚ 1997 *This research was funded by the Citicorp Behavioral Sciences Research Council‚ whose support is gratefully acknowledged. © 1997‚ Christopher D. Ittner‚ David F. Larcker‚ and Marshall W. Meyer PERFORMANCE‚ COMPENSATION‚ AND THE BALANCED SCORECARD A growing number of firms are replacing their financially-based
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