University of Phoenix Material Process Design Matrix Process Design Aspect Service- Papa Johns Production Line Approach** Product- Keurig Mini Plus Brewer Assembly Line Approach** Design focal point One touch button that creates the perfect cup of coffee in under 2 minutes Choice of color (personalize) Easy clean up (removable drip pan) Over 268 flavors to choose from Strategy Carryout orders must be completed within 20 minutes of order taken Delievery orders must be delivered in 45 minutes
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TASK 1 There are 7 different forms of structural design used to form multi-storey buildings within the building industry today‚ They are:- • Shear wall structures • Hull core structures • Propped structures • Suspended structures • Traditional framed/caged structures • Cantilevered structures • Braced structures The two that are popular and most widely used are shear wall structuresand braced structures. SHEAR WALL STRUCTURES These are made up from Concrete continuous vertical walls
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Service innovations are likely to be very important throughout knowledge-based economies. Critically discuss. Illustrate your answer with reference to two practical examples of your choice. Service innovation is a new or improved service concept that is taken into practice. It takes place mainly in two ways: through service products and through service processes. There has been a shift from perception of innovation from products to services‚ beginning from late 1990s with the service nature of
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Review Question (pg. 54‚ no. 12) The term “marketing mix” could suggest that marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous
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HUMAN RESOURCES AND JOB DESIGN (Outline of Report) Course: Production Management 2 INTRODUCTION HUMAN RESOURCES STRATEGY IN OPERATION MANAGEMENT Any activities required by the firm specially those that are relevant to production requires a capable and skilled personnel. Human resources perform and contribute a valuable input in the production process. Human performance is crucial to an organization’s performance. An organization does not function without people; it does not function
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Self service Self service is the practice of serving oneself‚ usually when purchasing items. Common examples. Automatic Teller Machines (ATMs) in the banking world have also revolutionized how people withdraw and deposit funds; most stores in India ‚ where the customer uses a shopping cart in the store‚ placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants‚ where the customer serves their own plate of food from a large
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Activity 1 Q1 what is a customer and who are the customers for your organization? Ans.Everyone in the organization is customer .Internal customer service must be of high quality so that service to external customers reflects the internal working of the organization .This applies whether your external customers are end –users /consumers or on seller. Q2.Why is it necessary for organization to investigate‚ identify‚ assess and include the needs of clients /customers in planning processes and how can
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evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how
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Posts: 619 Posted: 20 November 2012 at 12:53am | IP Logged Originally posted by abc123chiti topic is:- ’peer pressure is more beneficial than harmful’ n i m going against it... plz help me... Here goes! Delivery of the "speech" is key. Good luck! :) Respected friends‚ I greatly appreciate the beneficial than harmful. My position is that peer pressure is definitely more harmful than it is beneficial and I would love to present some compelling statistics that lend credence to my
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Chapter-1------------------------------------------------- Q1: As a Manager‚ you need to investigate and analyse key features in local features in local and regional levels change and identified problems related to changes since 1995; evaluate the impact of provision of public sector goods/services and the impact of the political context and the policy context and the policy process on public sector organizations? | ------------------------------------------------- ------------------------------------------------- -------------------------------------------------
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