To use statistical methods to make decisions‚ we need access to data. Consider the following examples about decision making. 1. A government agency wants to find the average income of households in the United States. 2. A company wants to find the percentage of defective items produced on a machine. 3. A researcher wants to know if there is an association between eating unhealthy food and cholesterol level. 4. A pharmaceutical company has developed a new medicine for a disease and it wants to
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Directed WritingWriting an Article You are the Secretary of the Environmental Awareness Club at your school. You havebeen approached by the editor of the school magazine to contribute an article to themagazine. You have decided to write about the activities that were carried out during theyear and to use the opportunity to invite new members to join the club. Write out your article based on all the notes below. •Give the brief overview of the club •State the activities that were carried
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CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge‚ UK
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The Nature of Services Learning Objectives Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package. Discuss the managerial implications of the distinctive characteristics of a service operation. Discuss the insights obtained from a strategic classification of services. Discuss the role of a service manager from an open-systems view of service. An Integrated Approach to
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(BRTC) Letter of Transmittal 29 August‚ 2012 To Tarafder Md. Mehedi Al_Masud Course Teacher School of Business Studies Southeast University Dear Sir‚ With due respect‚ we are submitting this report on the basis of service industry “BRTC ”. We took help from our course teacher Tarafder Md. Mehedi Al_Masud from internet and used our creativity. This report is only for academic purpose. This is not at all for regular activities. I therefore‚ request your favor to accept
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Qualitative Data Analysis Content Analysis‚ Coding and Interpretation Definition of Content Analysis Any technique for making inferences by _______________ and ________________ identifying special characteristics of messages (Holsti 1968‚ p. 608) Its the most basic form of analysis Certain procedures and protocols to be followed Primarily involves a bottom-up grounded NOT top-down approach Types of Content Analysis Summation data is reduced into categories that integrate and generalize the themes
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Operations Management History The Role of Services in an economy Operations Management: Set of activities that create value in the form of goods and services‚ Timeline of OM: Crafts Manufacturing Industrial Revolution (1770 England): • Invention of steam engines‚ replaced human power • Started with textile industry • Increased use of refined coal Division of Labor (1776‚ Adam Smith) Standardized parts (1800‚ Eli Whitney)‚ interchangable parts Steam Ships (1807) Telegrapgh (1844
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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Services represent approximately 80 percent of the U.S. GDP and a growing percentage of the GDPs of countries around the world. Companies‚ governments‚ and universities worldwide have recently awakened to the realization that services dominate global economies and economic growth.1 Yet‚ in practice‚ innovation in services is less disciplined and less creative than in the manufacturing and technology sectors.2 While Business Week’s 2007 top twenty-five most innovative companies list includes
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computer aided embroidery machines. The finished product is only as good as the digitized design that was uploaded. Most companies cannot afford the additional expense of the best digitizing equipment and the highly trained personnel needed to operate such equipment. This is why it makes so much sense to outsource to a firm like Powerstitch.com. Attention to detail is what separates a good digitizer from the rest. In order to be a good‚ or excellent embroidery digitizer requires exceptional attention
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