Design of everyday things Summary so far: – many so-called human errors are actually errors in design – human factors became important as human performance limitations reached when handling complex machinery You will soon know these important concepts for designing everyday things – perceived affordances – causality – visible constraints – mapping – transfer effects – idioms & population stereotypes – conceptual models – individual differences Slide deck by Saul Greenberg. Permission is granted
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1 FLOWCHARTS PREPARED BY: ANUSHKA NANCOO 2 WHAT IS A FLOWCHART? Maps or graphical representations of a process Illustrates the sequence of operations to be performed to get to the solution of a problem Useful tool for communication 3 USES OF A FLOWCHART To see whether the steps of a process are logical To record the sequence of tasks in a process To uncover problems/miscommunication To define the boundaries of a process Aids in developing a common base knowledge
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would you be likely to use a descriptive model of the design process? When would you use a prescriptive model? Descriptive model of the design process is a linear model‚ feedback isn’ t discussed and it is more simple than the model known as prescriptive which is an extended model in comparison with the descriptive one. In descriptive model‚ according to client’ s objectives‚ alternative concepts are introduced through different concept schemes‚ without a problem definition and the process improves
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Ch. 5 summary - The Design Process There are five parts to the design process. They include defining the design dilemma‚ gathering information about the problem‚ generating design ideas‚ find solutions to those problems‚ and employing those solutions. Not all of these steps need to be followed in a precise manner; they can be mixed up to a certain extent. The first step‚ defining the problem‚ and the second‚ gathering information‚ can be combined. Since the steps both involve consulting a client
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4.1 Chapter 4 Process design 4.1 Slack‚ Chambers and Johnston‚ Operations Management‚ 6th Edition‚ © Nigel Slack‚ Stuart Chambers‚ and Robert Johnston 2010 4.2 Key operations questions In Chapter 4 – Process design – Slack et al. identify the following key questions: • What is process design? • What objectives should process design have? • How does volume and variety affect process design? • How are processes designed in detail? 4.2 Slack‚ Chambers and Johnston‚ Operations
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Two DESIGN Process design Process design Supply network design Layout and flow Process technology Job design Operations strategy Operations management Design Improvement Product/service design Planning and control Nature and purpose of the design activity Products‚ services and the processes which produce them all have to be designed Decisions taken during the design of a product or service will have an impact on the decisions taken during the design of the process which
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Running Header: PROCESS DESIGN Process Design University of Phoenix OPS/571 January 11‚ 2010 Process Design Corporations are moving forward with almost any move directed at removing the man in the middle. An important factor stems from companies gaining a competitive by integrating processes through an effective operations information system. Maintaining an efficient flow of services and materials from suppliers and managing internal activities relating to materials and other resources
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Boeing brings its customers on board What problems do you think might be associated with bringing customers together in the way that Boeing did? * * Even though there advantages in talking to customers in the formal way‚ well I think there will be a lot of problem that might associated with bringing customers together in the way that Boeing did. * As they maintained close involvement with its customers‚ they will face lots of problems. Detailed customer knowledge and focus that
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Improvement Consultant‚” who charts scores of processes. Her inputs are very important for efficient room processes and admission processes. As Diane’s assistant I would first acquaint myself with the flow of Diana’s flowchart. I would take a few days to study the various inputs and the process flows. Once this is done then I could suggest improvements if any. I feel that there is only place where there is a scope for improvement. This would also help in getting the rooms vacated on time without the prospect
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Midterm Paper: Benefits of Process Design Anna M BUS 453A Operations Management Warner Pacific College January 3‚ 2012 Midterm Paper: Benefits of Process Design Starting out this class‚ I did not know how much responsibility the Operations Manager truly has. Having to choose a topic to write about came down to picking one out of ten operations management decisions for me. The decisions include: design of goods and services‚ managing quality‚ process strategy‚ location strategy‚ layout
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