CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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consumer purchases products. Indian Retail Sector Indian retail industry is the largest industry in India‚ with an employment of around 8% and contributing to over 10% of the country ’s GDP. According to this year’s Global Retail Development Index‚ India is positioned as the leading destination for retail investment. There are about 300 new malls‚ 1‚500 supermarkets and 325 departmental stores being built in the cities very soon. The Indian retail sector is now worth about $250bn (£140bn) a
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Tesco is a hierarchical structure because it has a lot of layers and also a lot of people reporting into more than one person before that information get to the boss. A hierarchical structure has many levels. Each level is controlled by one person. A hierarchical company tends to be a very big‚ like Tesco is. A hierarchical business structure would mean that the chain of command looks like a pyramid‚ with a large base of workers‚ who are directly supervised by the smaller level above them‚ who are
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FDI in Retail is a Great Opportunity Much of the reaction to the opening of retail sector does not take into account an important fact: businesses fail The Union government‚ after the recent petrol price increase‚ may be in a mood for reforms. Opening multi-brand for foreign direct investment (FDI) seems to be the next logical step. Thinking about international retailers‚ the US-based retailer Wal-Mart often springs to mind. Wal-Mart is symbolic of foreign retailers so this is not surprising. It
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COUNTRY REPORT ON CUSTOMER LOYALTY IN RETAIL SECTOR WITH SPECIAL EMPHASIS ON TESCO Submitted By: Rajat Kaul A1808709003 2009-2011 Submitted To: DAVID OGLE TABLE OF CONTENT Chapter 1 Introduction Introduction Aims and Objectives Chapter 2 Literature Review The Concept of Loyalty Loyalty Programs in India Chapter 3 Methodology Research Methodology Comparative Analysis Chapter 4 Analysis
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PROFILE OF G.S.ALLOY CASTINGS LIMITED GSAC is started by Mr. G. Prasad Rao‚ a technocrat with 35 years experience in foundry industry. The top management consist of people with rich‚ long experience from renowned foundries like L&T and KCP. The 250 strong dedicated work force is the back-bone of this company. G. S. Alloy castings Ltd. Company is started in 1987 with initial capacity of 1800 Mt/annum and later grown into one of the biggest foundries in South India with
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Rajasthan‚ Madhya Pradesh and Karnataka. Duke‚ Wall-Mart’s CEO opined that FDI in retail would contain inflation by reducing wastage of farm output as 30% to 40% of the produce does not reach the end-consumer. In India‚ there is an opportunity to work all the way up to farmers in the back-end chain. Part of inflation is due to the fact that produces do not reach the end-consumer‚ a similar trend was noticed when organized retail became popular in the US. The government has added an element of social benefit
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Organizational design and structure Contents 1. Centralized organizational structure 2. Flat Structure 3. Formal Structure 4. Structure of the organization 5. Span of control 6. Chain of command 7. Appendix 1 1. Centralized organizational structure The hierarchy of Cathay Pacific Services Ltd is in three levels. Corporate- Chief Executive Officer‚ Executive Secretary‚ Manager- Commercial‚ Cargo Terminal Programme Manager Divisional- Finance &Administration Manager‚ Head of IT & Engineering
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Toyota Motor Corporation (TYO: 7203) has often been referred to as the gold standard of the automotive industry. In the first quarter of 2007‚ Toyota (NYSE: TM) overtook General Motors Corporation in sales for the first time as the top automotive manufacturer in the world. Toyota reached success in part because of its exceptional reputation for quality and customer care. Despite the global recession and the tough economic times that American auto companies such as General Motors and Chrysler faced
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A STUDY ON ORGANIZATION STRUCTURE With reference to HINDUSTAN COCA-COLA BEVERAGES PRIVATE LIMITED VISAKHAPATNAM A project submitted to CHRIST UNIVERSITY in partial fulfillment for the Award of Degree of MASTER OF BUSINESS ADMINISTRATION by INDIRA PRIYADARSINI JAGIRIPU Under the guidance of Sir Harold Patrick‚ Professor CHRIST INSTITUTE OF MANAGEMENT CHRIST UNIVERSITY‚ HOSUR ROAD‚ BANGLORE-560029‚ KARNATAKA‚ INDIA DECLARATION: I‚ Indira
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