Indian BPO Industry: Features‚ Challenges & Remedies | | | | |Call centers are facilities that are specifically set up to manage telephone calls from customers. They are intended to provide orderly cost | |efficient telephone-based services. They serve as the primary telephone interface with customers for specific
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SALIENT FEATURES OF THE GN ON REVISED SCHEDULE VI ISSUED BY ICAI The ICAI had earlier issued Statement on the Amendment to Schedule VI to the Companies Act‚ 1956 in March 1976 (as amended). Whenever guidance provided in this publication is different form the guidance in the aforesaid statement‚ this Guidance Note will prevail. The corresponding amounts for the immediately preceding period are to be disclosed in the financial statements including the Notes to Accounts The Profit & loss account
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QM 300 Midterm Part I 1. Project management: a) Is the planning‚ scheduling and controlling of project tasks to meet objectives. b) Is used primarily in construction and public works. c) Requires less communication than ongoing process management. d) Focuses on well-understood‚ unambiguous tasks and relationships. Using the following project‚ with activity times estimate in days and a critical path of CH-J-K‚ to answer the next 3 questions: Activity A B C D E F G H I J K Immediate Predecessor
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Introduction Kings Travel has over 10 years of experience in the travel industry and is a member of most important Travel authorities e.g. ABTA‚ and IATA .Kings travel is also an approved agent for ATOL holders for customer financial protection. At Kings Travel the success factor of the growth is their friendly and highly professional services to maximise the customer satisfaction. Kings Travels’ staff is highly trained‚ efficient and knowledgeable in all aspects of travel‚ tour trade and because
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BUS 515 – Operation Management Explain the challenge Elizabeth faced in meeting her capacity needs and what she should have considered before moving into the larger facility. The challenge that Elizabeth faced was market penetration. She did not do any type of market analysis or research to gain a better understanding of what the customer want or need. According to The US Small Business Administration information about your target market would have allowed Elizabeth to narrow her target market
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examines what might be termed the more ‘strategic’ aspects of supply network design. Chapter 13 (this chapter) treats some of the more operational issues. Yet‚ the boundary between what is strategic and what is operational in supply network/chain management is somewhat arbitrary. And although this case does not examine the very operational issues of how each of these companies’ supply chains operates‚ it does provide a starting point for a debate on what‚ in practice‚ the operational issues would
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Operation Management Assignment Liu Zhenya(Harry) 2014.2.26 Words[1724]Question1: Why is operations management important in this company ?Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization (Stevenson‚ W. J.‚ & Hojati‚ M.‚ 2007). The
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BA365 Intro to Operations Management Question 1 a) A hospital emergency room averages 50 patients per shift. A shift is 8 hours long‚ and the average patient requires 20 minutes in the exam room. 8*60/20 =24 would equal the number of patients for a 8 hour shift Average number of patients=50 b) Discuss whether you think a 30% capacity cushion is appropriate for a hospital emergency room. What factors would consider when setting this cushion? A 30%cushion
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Chapter 1 Introduction to Operations Management True/False 1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods or services. Answer: False Page: 4 Difficulty: Easy 2. Often‚ the collective success or failure of companies’ operations functions will impact the ability of a nation to compete with other nations. Answer: True Page: 4 Difficulty: Easy 3. Companies are either producing
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QUESTION; What are the distinguishing features of public management? How different is public management from traditional public administration. The public sector has undergone a critical phase changing both its theoretical and practical underpinnings as a result of the advent of public management. There are debates from various scholars and social scientists to whether Traditional Public Administration has changed and whether there
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