unfair practices regarding supervisors or lead person behavior to the human resource management and it is not taken serious just overlooked. What is your definition of “diversity” and how must it be considered when hiring individuals for a human service organization? I define diversity as the unique quality of each individual that is different as it relates to race‚ background‚ ethnicity‚ and so forth. It is realizing that each individual is different and is worthy of respect and acceptance no
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Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is usually accessed by pressing the number 1. It enables you to access messages left to you by others | 2. Conference calls | This makes it possible to speak to more than one person
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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played to them. Usually used when calling customer service. 2. transfer This one enables to transfer a caller to another extension. Usually used at the reception desk where the receptionist can transfer a caller to needed person. 2. Prepare a brief report advising people on: • How to follow organisational procedures when making and receiving telephone calls • The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible
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Questions: Briefly describe what activity you selected. 1. The activity that I have decided to perform is to eat because it was an activity that is comfortable for me. During the first try‚ with one eye covered‚ there was no extreme difference; despite not being able to see the arm that my food was coming from. Then there was some difference‚ such as I was eating slower than usual. What differences did you note in your ability to judge the shape‚ distance‚ speed‚ and direction of the objects with
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Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |Transfer of calls. |This feature allows
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Evaluate the effectiveness of the regulatory regime in a selected market of your choice In this task I will be evaluating the effectiveness of the regulatory regime in a selected market; I will be doing this by identifying a market or industry in the UK business market and researching on the existing regulatory regime governing that particular market. I will also analyse critically how effective it has been implemented and if it is achieving its purpose. I will also discuss its successes and failures
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and packages (both incoming and outgoing). Professional handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses. This can be due to loss to vital documents‚ delays in mails‚ delivered to wrong person‚ inefficient service being delivered‚ payment being lost (incoming and outgoing)‚ materials / parts not being delivered
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BUSINESS FUNCTIONS “A mission statement describes an organisations basic purpose”. Using examples illustrate your answer; explore the idea that mission statements should reflect an organisations purpose. Introduction This essay is aimed at understanding what a mission statement is‚ why they are made and whether or not it reflects an organisations purpose. The essay will start by defining mission statements it will also be describing
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The reason I chose this field was because being an Administrative Services Manager‚ there are many different industries to chose from. This in turn gives me a chance to chose what type of industry or field to chose. When I have finally complete my Associates Degree in Business Management‚ it will give me the skills to lead and manage others. Communication is very important in this type of position and will be will one of the focuses with this type of degree.(NA‚ 2010) You will also be able to
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