Consumer Perception of Public & Private Sector Banks: A Service Quality Approach TABLE OF CONTENTS |S. NO. |PARTICULARS |PAGE NO. | | |Executive Summary |3 | |1 |Introduction |4
Premium Bank Customer service Service
Chapter-1 PUBLIC SECTOR IN INDIA (Overview & Profile) -1- PUBLIC SECTOR IN INDIA 1.1 EVOLUTION These included the Railways‚ the Posts and Telegraphs‚ the Port Trusts‚ the Ordinance Factories‚ All India Radio‚ few enterprises like the Government Salt Factories‚ Quinine Factories‚ etc. which were departmentally managed. 1.1.1 Prior to Independence‚ there were few ‘Public Sector’ Enterprises in the country. 1.1.2 Independent India adopted planned economic development policies in a
Premium Public sector Economic growth Industry
Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
Premium Bank
A report on two different organisations a public sector organisation ..................... and a private sector organisation ....................................... Introduction In this report you will learn about a public sector organisation‚ business activities & purpose etc. the organisation I have chosen to look at is the NHS (National Health Service). Public Sector Organisation – e.g. NHS The NHS (National Health Service) is a funded health service which was launched in 1948. The funds come
Premium Health care
finance and human resources‚ resistance to change‚ poor communication channels‚ unrealistic budgets‚ poor management system‚ location of ownership‚ negative attitude and resistance to technology. The mandate of local authorities is to deliver services in the most efficient and effective ways. Emphasis is placed on managing inputs and activities and there are no clear demonstrations of results to the satisfaction of all stakeholders concerned. On the other hand Result Based Management aims at
Premium Management
Complete the table below by providing an example of poor customer service for each of the three sectors and then describe the implications of this poor customer service. Organisation type | Example of poor customer service | Implications of poor customer service | Commercial organisations(Morrisons) | I always shopped at Morrisons even after the revamp. The fresh prepared fruit had gone up from £1 to £1.25 and the ‘restaurant pizzas’ were 3 for £2: 50 the week before‚ but are now 3 for £ 3
Premium Customer service Customer Sales
Assessment Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Arthur Andersen‚ Advertising agency HBM Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising
Premium Customer service
Discuss the differences between service quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach
Premium Marketing Quality of service Service
Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
Premium Customer Customer service Good
SUMMARY 6 Reference: Germov‚ J‚ ”Managerialism in the Australian public health sector: towards the hyper-rationalisation of professional bureaucracies.“ Sociology of Health and Illness 27‚ No. 6 (2005): 738-758. The article outlines the effect and impact of managerialism on the organization’s operation in Australian public health sector professionals‚ which bases on 11 qualitative case-study researches with 71 semi-structured interviews. The data was collected from government funded independent
Premium Rationality