Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning
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contracts‚ sales‚ commercial paper‚ agency and employment law‚ business organizations‚ property‚ and bailments. Other popular areas include insurance‚ wills and estate planning‚ and consumer and creditor protection. Business law may include issues such as starting‚ selling ‚or buying a small business‚ managing a business‚ dealing with employees‚ or dealing with contracts‚ among others. Now lets get into details and start with the business organizations there is the private sector which includes the
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The Differences between Public Sector and Private Sector [pic] by Robyn Z. Abdusamad Dr. Deborah LeBlanc PAD 620 – Research Paper August 23‚ 2010 The Differences between Public Sector and Private Sector SUMMARY When we examine public sector versus private sector‚ plenty of differences come to mind. In defining each‚ we learn a private sector in an economy consist of all businesses and firms owned by ordinary members of the general public. It also consists of all the private
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FACULTY: Dr.Ch Venkataiah SUBMITTED BY: G.V.V.S.Chandra Sekhar REG NO: 1226212108 MBA-IBF SECTION- ‘C’ | Difference between manufacturing and service organization’s operations To compare the operations between the manufacturing organization and service organization‚ I have taken the example of Mahindra automobile sector as a manufacturing organization and State bank of India banking sector as service organization. The Mahindra Company imports its raw materials from Japan‚ where after getting its parts
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Other Business Management 5. Definition of Commercial Organization Definition of Commercial Organization By Joshua Wallace‚ eHow Contributor * * * Share * * Print this article The term commercial organization is general and applies to any group(s) with a particular set of skills‚ priorities‚ strategies‚ and resources that organize to collectively achieve the "specific aim" of making a profit. Ultimately‚ the first concern of commercial organizations is to make a profit for the owner
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Introduction In this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which
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Customer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality‚ customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings‚ which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectations
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Public Corporation: 1. It is an instrument of the Government. It is also called statutory corporation. 2. It is a purely commercial. 3. It is an autonomous body. 4. Examples: ONGC‚ RTC‚ LIC‚ FCI‚ Damodar Valley Corporation‚ Air India‚ etc 5. There are two different basic concepts in the management of public corporations‚ viz. autonomy and accountability. 6. The structure of the public corporation cannot be amended by Government itself. The structure of the public corporation
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Recent banking developments in India Vittaldas Leeladhar The Indian banking sector has witnessed wide ranging changes under the influence of the financial sector reforms initiated during the early 1990s. The approach to such reforms in India has been one of gradual and non-disruptive progress through a consultative process. The emphasis has been on deregulation and opening up the banking sector to market forces. The Reserve Bank has been consistently working towards the establishment of an
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