IntroductionMicro environmental factorsThe micro environmental factors are the forces close to the company that affect its ability to serve its customers. The factors are also known as the internal environmental factors such as the company itself‚ marketing intermediaries‚ its suppliers‚ customers ‚competitors and publics which are within or close to the company that have an impact of the organization strategy. Macro environmental factorsThe macro environmental factors are the larger societal forces
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Case Study Analysis #1: Starbucks: Delivering Customer Service. Brief Background: Starbucks was founded in Seattle‚ Washington in 1971 as a small coffee shop by three friends‚ Jerry Baldwin‚ Zev Siegel‚ and Gordon Bowker. The idea came from the premise of selling high quality coffee to consumers. However it did not evolve into the present brand until 1982 when Howard Shultz bought the company. Shultz brought about his traveling experiences from Milian‚ Italy where the coffee culture
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Introduction Everyone knows Starbuck Coffee‚ the largest coffee company in the world with almost 17‚000 stores around the world. Believe that few peoples know Howard Schultz‚ who is the CEO and chairperson of Starbuck Company. His legacy started when he became curious when many of coffee roasting equipment being purchase by a shop in Seattle. He found that was a big opportunity business when he visited to Seattle. Schultz was asking to join Starbuck by the three owners Jerry Baldwin‚ Zev Siegel
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ANDERSON STARBUCKS AND SUSTAINABLITLITY KAI A. SORENSEN‚ PhD Dr.kai@hotmail.com 630.205.0333 INTRODUCTION In the July-August‚ 2010 issue of the Harvard Business Review‚ Starbucks CEO Howard Schultz was asked how he ultimately defines shareholder value: I do not believe that shareholder value is sustainable if you are not creating value for the people who are doing the work and then for customers. Quintessentially we are a people-based company. You couldn’t find another customer brand
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Starbucks – Strategic Management Prowess Efficacy Today we stand witness to a new coffee era‚ one made up of Caffé Lattes‚ Espresso Macchiatos‚ Cappuccinos and Frappuccinos. Specialty Coffee is here to stay and no one will be more eager to tell you that than Howard Schultz‚ CEO of Starbucks‚ the world’s largest specialty coffee bar. In 1993‚ Starbucks continued its aggressive expansion and moved into the East Coast market by establishing a presence in Washington‚ D.C. This expansion has continued
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Introduction to Business Planning I S U P P LY M A N A G E M E N T Candidate Manual Professionals in Supply Chain Management Enhanced. Exceptional. P u r c h a s i n g M a n a g e m e n t A s s o c i a t i o n o f C a n a d a Supply Management Training Introduction to Business Planning Supply Management Training Introduction to Business Planning Candidate Manual Copyright © 2009 by the Purchasing Management Association of Canada. (Rel. 1) No part of this material in
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covering the Starbucks Coffee Company which includes Starbucks Coffee Europe and Starbucks Coffee International. 2. Executive Summary Starbucks is the leader in the coffee retailing market‚ with purchasing and roasting top quality coffee beans. It has created a well respected brand with a dynamic image. The top quality coffee it offers‚ contributes to the “Starbucks Experience” that makes the company differentiating from its competitors. In order to understand the reasons behind Starbucks’ success
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Starbucks’ Structure What would we do without Starbucks? Whether it’s your regular morning cup or you just need a quick pick me up‚ Starbucks are everywhere and their staff are always there to brew you a cup with while providing friendly customer service. While the baristas will be your main point of contact when requesting your drinks‚ there is also the job of Shift Manager who makes drinks as well‚ but their primary duties include managing and maintaining the store. To better understand
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Social Responsibility & Starbucks BAMMC – BA Thesis May‚ 2012 Corporate Social Responsibility – A case study of Starbucks’ CSR communication through its corporate website Bachelor Thesis in Marketing and Management Communication Sanne Sanne Bruhn-Hansen CPR: XXXXXX-XXXX Supervisor: Tomasz A. Fediuk No. of characters: Thesis: 54‚329 Abstract: 3‚492 Page 1 of 42 Sanne Bruhn-Hansen Supervisor: Tomasz A. Fediuk Corporate Social Responsibility & Starbucks BAMMC – BA Thesis
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Introduction The first Starbucks store was set up in 1971 by three individuals who had a common liking for coffee and exotic teas- Jerry Baldwin‚ History teacher Zev Seigel and writer Gordon Bowker. The store was named Starbucks Coffee‚ Tea and Spice in the tourist’s Pikes Place Market in Seattle. However‚ later the name was changed to Starbucks Coffee Company. The logo was designed to be a two tailed mermaid encircled by the store’s name. The name was inspired from the coffee loving character
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