Page 1 Customer Types My Experience with the Public Expository Writing Page 2 This is my perspective on the different personality types that I have experienced throughout my retail years. A description on the different personality types that a retail sales person encounters while on the job and how each can make his day worst or even better. Page 3 What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does
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Career pathway social work In November 2009‚ the Care Council produced ‘Social Work Career Pathway‚ A Discussion Paper’. This paper sets out a plan for developing a national career pathway for social workers in Wales‚ linked to a framework for post qualifying education and training. The proposed career pathway is intended to strengthen the retention of experienced social workers in frontline roles. It is also designed to ensure that social workers have the necessary knowledge and skills‚ and access
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basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Arthur Andersen‚ Advertising agency HBM Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency. Section
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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constantly drags me to the grocery store with her at least four times a week for "bonding time" has allowed me to observe the different types of shoppers at my local grocery store. Usually‚ I end up buying Starbucks inside and sit observing the different ways people behave while shopping. It is quite interesting watching the way people walk down the isles and how they portray themselves. My observations have allowed me to distinguish three different types of shoppers that definitely caught my eye: the
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Describe at least two strategies for effective time management To ensure effective time management‚ work spaces should be kept neat and organised‚ if tidy and methodical then time will not be wasted on searching for resources and information You should also take advantage of delegation. Delegation happens when you give one of your staff members a task to complete which‚ currently‚ you undertake. This ensures that managers can get on with more important tasks‚ it will allow subordinates to develop
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technology that surrounded the hotel‚ from the Wi-Fi connection both in the public area and in the bedrooms and the docks in the bedrooms are just the highlight of the avant-gard technology that the Aloft is driving. AC 1.1 Discuss reasons for using customer service policies in your business organisation. Aloft London Excel does anything that the guest can sense and will become part of his/her experience
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Describe and evaluate at least two biological treatments for schizophrenia Biological treatments arise from the medical model of abnormal behaviour‚ which considers mental disorder to be an illness of disease resulting from underlying biological factors. Most people with schizophrenia receive some form of drug therapy. Drug therapy is the most common treatment‚ using antipsychotic drugs. Antipsychotic drugs aims to help patient function as well as possible and increasing patient’s feelings of well
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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