1.1 Identify Core Counselling Skills Counselling skills are necessary tools used by trained counsellors to help clients through issues. At some point in their lives‚ people will find themselves in situations where they take on the role of counsellor without having had any training or understanding of the concept of counselling. This is quite common when a friend or family member needs some guidance. Core counselling skills include non-verbal communication (NVC) where facial expressions‚ body
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have a more global influence than on their own. Dunkin Donuts is known and has received recognition for their baked goods and coffee which will be crucial to Monster ("Brand Power"‚ n.d.). This core competency would help Monster enter the food business as they have no expertise in that area. A major core competency that both Monster and Dunkin possess would be brand loyalty. Many customers are not willing to go to a substitute which will be a real advantage in this joint
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Southwest Airlines‚ Gary Kelly‚ has been able to work with fuel companies to provide one of the lowest costs for gas than any other company. With his great knowledge and social personality‚ he has been a very effective leader for Southwest. The company’s core competencies is treating their customers with respect and showing them that they are valuable and treating their employees even better. Analysis of Southwest Airlines When talking about big airlines‚ the main companies that come to peoples’ mind
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the future generations. In their seats they expand their knowledge and learn vital information. This information is currently being standardized by Common Core in forty-two states. Common Core is a state standard initiative that aims to “provide clear and consistent learning goals to help prepare students for college‚ career‚ and life” (Common Core). This initiative lays out the foundation for education. It plans what students should be able to do at each grade level and what they should be learning
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paradigm is beginning to lose its position. Service marketing is one leading new approach to marketing. Four main characteristics of services defined by Kotler et al. (2009) are intangible‚ perishable‚ variability and inseparability (see Appendix A). Thus‚ Booms and Bitner (1982) turn services marketing into 7Ps by adding people‚ physical evidence and process. According to Vargo and Lusch (2004)‚ a paradigm shift in the marketing discipline that is service-dominant logic(S-D logic) and can be captured
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is based on the Vostok Core by faculty at Columbia University as an example for us to investigate global climate change. Author of this report believes global warming is just part of the long term temperature fluctuation during the interglacial period as there is no convincing and valid evidence that shows human activities are the only reason of the raise of global mean temperature. Introduction: This report is written to summarize the findings of the Vostok Ice-core lab‚ based on the data obtained
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Before Common Core Curriculum the Arts known as music‚ theater‚ dance and visual art were considered beneficial subjects and not essential to the learning process (Jacobs‚ 1999). During the research analysis of Critical Links in 2002: Learning in the Arts and Student Academic and Social Development “provided evidence for enhancing learning and achievement as well as positive social outcomes when the arts were integral to students’ learning experiences” lawmakers started looking at the Arts in education
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CYP Core 3.1 Understand child and young person development 2.1 Explain how children and young peoples development is influenced by a range of external factors. Health Status A mixture of genetics and other factors can affect a child or young persons health. There maybe conditions such as Cystic Fibrosis (lung disease) sickle cell disease (abnormal red blood cells) diabetes etc that all have an impact‚ even general things like the common cold or viruses can have an affect on a child. Disability
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Sample Service Encounter Journal Entries We all have a number of such encounters each week‚ including (but not limited to) restaurants‚ banks‚ airlines‚ dry cleaners‚ doctors‚ dentists‚ libraries‚ photographers‚ tutors‚ travel agencies‚ theaters‚ pest control agencies‚ phone companies‚ automotive mechanics‚ insurance companies‚ attorneys‚ accountants‚ and copy centers. Those doing this assignment are to keep a “journal” of your service encounter experiences. The purpose of the journal is to identify
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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