Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales‚ buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price‚ not like some other
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The purpose of this assignment is to demonstrate effective counselling skills by participating in a role play. I will be counselling a client for ten minutes‚ exploring the issues she is facing through the use of a vast amount of verbal and non-verbal communication. The scenario in which I will be basing my role play on is; a young woman who makes herself sick after she has eaten. She knows it is not a good idea‚ but she likes the sense of control it gives her. Due to being abused as a child by her
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In the short story “A Real-Live Blond Cherokee and His Equally Annoyed Soul Mate” Cynthia Leitich Smith uses conflict between Jason and Nika to to show how a misunderstanding can lead to a very strong relationship. Nika walks into Jason’s workplace “All the world’s a stage” and asks him for an interview for her history class. “My American history teacher‚ Mr. Cavazos‚ he says that we have to use primary sources because if you want to find out about people’s history… I’m getting a C minus in history
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The Misunderstanding of a Mistaken Mind. The psychological state of any human being is extremely complex and may never be fully understood. Two minds may overlap and have some similarities‚ but for the most part‚ every person’s mind is different‚ affected by their society’s discourse and their environment. The movie Paranoid Park‚ by Gus Van Sant exemplifies the accurate embodiment that real life has to offer. In the movie‚ the main character Alex must confront real life problems and surpass
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Demonstrate different communication styles and Methods to meet individual needs. Every time we communicate we choose‚ and use a different communication style. There are four basic communication styles assertive‚ passive‚ aggressive and passive aggressive. Generally we use a combination of these four styles; it all depends on the situation and person Assertive is the healthiest and most effective form of style. It’s how we naturally express ourselves when our self-esteem is intact‚ giving
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AVOIDING CROSS-CULTURAL MISCOMMUNICATION Abstract International business has been developing fast in the globalization. We can see Chinese businessmen in most of places in the world‚ from Africa to America‚ and many 2 foreign companies are investing in China‚ vise versa. I‚ a Vietnamese woman‚ am working for Korea National Oil Corporation (KNOC) in oil and gas field in Vietnam where lots of foreign oil and gas corporations are operating such as KNOC‚ Halliburton‚ Schlumberger‚ BP‚ and Premier.
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TEAMWORK: How did you demonstrate teamwork in the games? I let everyone have a chance to get the ball or the item we where playing with. I cooperated and communicated with my team to have the highest success rate. I’m the type of person who will lend a helping hand whenever needed. I’m the type of person who tries to understand why people might be underperforming‚ then see what we can do as a team to help them get back up to speed. I like to help other people so we can all be more effective
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When growing up‚ different phases of life bring about different phases of people. Making friends is going to happen. But once a new opportunity comes about‚ losing communication with friends from past opportunities‚ can mean losing those friends all together. Losing a friend could result from not being supportive‚ not knowing how to say sorry‚ and from lack of communication . First‚ losing a friend could happen from not being supportive of a choice that was made. People make their own choices throughout
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Must You Point Out Misunderstandings During Negotiations to Your Counterparty? January 25‚ 2012 In Daventry District Council v. Daventry & District Housing Ltd [2011] EWCA Civ 1153‚ the Court of Appeal rectified an agreement for common mistake even though one party arguably did not intend to enter a contract on those rectified terms. The problem arose because the parties and their lawyers were at cross purposes on an important point during negotiations. The only person aware of the differing
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The Vice President‚ the Product Manager and the Misunderstanding 1. Effect of Smith’s outburst on the other managers at the meeting. There is a conflict in this situation. The Vice President Mr. Nick Smith‚ reprimanded Tom Brewster directly when he failed to answer questions asked by him. Smith’s outburst definitely had an effect on the other managers at the meeting. A conflict is a disagreement within the context of an organisational setting‚ between individual members‚ groups or departments
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