CASE 7 ENTERPRISE RENT-A-CAR Kevin Kirkman receives a Service Quality Survey in the mail from Enterprise Rent-A-Car. Kevin had been involved in a wreck earlier in the month and had rented a replacement car from Enterprise while his car was being repaired. Enterprise routinely surveys one of each 20 customers after completion of a rental. Enterprise used the survey to determine the percentage of customers who were completely satisfied‚ which produced the Enterprise Service Quality Index (ESQi)
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Weeks before Christmas 1993‚ retailer Merry-Go-Round Enterprises Inc. was in trouble. Its stores catering to teenagers were eerily empty‚ thanks to an ill-timed bet on bell-bottom trousers and oversized hip-hop clothes. As losses piled up and suppliers threatened to bolt‚ the company turned to a newly hired law firm to find turnaround experts who could save it. The lawyers’ recommendation: Bring in consultants from Ernst & Young. To worried creditors‚ the solution for Merry-Go-Round was obvious:
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ENTERPRISE DEVELOPMENT BADM 612 – MIDTERM STUDY GUIDE (Chapters 1-4) Note: There will be four chapters on the midterm exam‚ so “please” read all four chapters in detail‚ because the questions will challenge you to “think”. Study the information that I have listed below. Please bring a number two pencil for the exam. It will be a scantron test. CHAPTER ONE • Who is Ewing Kauffman? • Entrepreneurial opportunities are those situations in which new goods‚ services‚ raw materials and organizing
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Arailym 1) What is an enterprise? What is the role of the enterprise? Discuss with examples. An enterprise is an activity or a project that produces services or products. There are essentially two types of enterprise: * Business enterprises‚ which are run to make a profit for a private individual or group of individuals. This includes small business. * Social enterprises‚ which function to provide services to individuals and groups in the community. Business enterprises There are lots of
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Stelluti V. Casapenn Enterprises‚ LLC‚ D/B/A Powerhouse Gym Appellate Court of New Jersey‚ Decided August 5‚ 2010 FACTS Fitness center member Gina Stelluti sustained various injuries while participating in a fitness class. The plaintiff in this case claimed that her injuries were the result of the defendant’s negligence in regards to failing to repair the broken exercise bike‚ which had caused the injuries to the plaintiff. The defendant had filed for a motion for summery. The original trial court
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Case Analysis – Success Enterprises Success Enterprises is a medium sized sanitation company which provides services such as the collection and disposal of household refuse and garden trimmings. The General Manager is Mrs. Karen Deen‚ a very ambitious woman‚ who started this business from the ground up with her own savings. Mr. Deen is also co-owner of the business but he plays a very inactive role in the company. Success Enterprises is faced with many problems. The main problem in this
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Analysing alternative methods How would enterprise rent-a-car meet their customers’ future expectations? 1. Enterprise can use independent third party to do customer survey‚ in order to obtain accurate feedback from their customers that reflect their expectations about the future service offered by enterprise. Some of advantages and disadvantages of the first alternative method are illustrated below: Advantages Disadvantages • Knowing weaknesses would be a lot faster and easier. • Extra salary
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result of the repurchase. The new dividend yield after the repurchase will be 2.8% (1.20/43.36). The company currently has the second best dividend yield. According to the data‚ Reliance Parts and Allied have a worse dividend yield than Gilbert Enterprise. Standard Auto has a better dividend yield by 1.86%. If the company chose to repurchase the stock it will then have a lower dividend yield than Allied Motors as well as Standard Auto. In future years‚ with the dividend having a 15% growth rate over
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The Business Enterprise Trust Case What are the basic facts? Merck & Co. Inc. is one of the world’s largest pharmaceutical companies in the world for producers of prescription drugs. Merck had sales of 1.98 billion and net income of 307 million in 1978 and continues to steadily rise. Merck invested hundreds of millions of dollars each year in research and allocate the funds amongst various projects. On average it would take approximately 12 years and 200 million dollars to bring a new drug into
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Harlequin Enterprises: The Mira Decision Harlequin Enterprises has dominated the series romance fiction novel market since the 1970’s. Harlequin has fought off every major competitor in this genre and maintained consistent performance for multiple decades. Brand loyalty‚ worldwide production capabilities‚ production efficiencies‚ creative control‚ and distribution are the strengths that Harlequin utilizes to dominate the series romance genre. Having a consistent product has helped Harlequin
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