HIGH LEVELS OF ATTRITION IN THE INDIAN INTERNATIONAL CALL CENTRE INDUSTRY- “Generating higher levels of employee commitment in call centres is a critical factor to their successful operation. A high level of employee commitment in an organization can have beneficial consequences‚ resulting in lower absenteeism‚ higher performance and lower employee turnover (Mathieu and Zajac‚ 1990). Research also identifies commitment as a consequence of personal variables‚ role clarity and supportive
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Stakeholders’ and Financial Statements Carol Watts Intermediate Accounting I ACC305 In today’s day and age there is no easy way of telling which companies are doing well and which are almost down in the dumps. Banks‚ lending facilities‚ and/or external stakeholders are greatly interested in seeing where companies are in the market compared to their competitors. These companies take the most risk by investing their monies into entities that are not started‚ maintained‚ or organized by
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Stakeholder versus Shareholder Stakeholder theory thinks that the enterprise is a series of contracts with various stakeholders to form various stakeholder consultations‚ the outcome of a transaction‚ whether investors‚ managers‚ employees‚ customers‚ suppliers‚ or government departments‚ community‚ etc.‚ they are enterprise-specific investments and bear the risks. On the other hand‚ Shareholder theory thinks that not only the market will be sound‚ permanent‚ and viable‚ but also the ethical issues
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Distribution Management Introduction to What do we mean by Logistics? • Logistics concerns itself with the movement of the physical flow which begins with the source of supply and ends at the point of consumption. • Logistics is also concerned with: • • • • • • • Plant and warehouse location Inventory levels Production scheduling Materials management Storage Customer order processing Inwards and outwards freight and • Distribution channels. History of warehouse • In early writings
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4179.htm Shareholder and stakeholder theory: after the financial crisis Terence Tse ESCP Europe‚ London‚ UK Abstract Purpose – The recent financial crisis has restarted the debate of the value of both shareholder and stakeholder theories. This paper aims to continue this discussion. Design/methodology/approach – The paper reviews existing literature and examines the benefits and problems associated
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power against stakeholders e.g. customers‚ employees‚ suppliers‚ public‚ communities”. Do you agree or disagree? Explain what you answer is and why have you reached that conclusion. You are to include a clear rational argument for your case that has strong examples to support your thinking. Unlike shareholders who are solely interested in return dividends and share price growth‚ stakeholders have wide variety of interests in how companies operate. Freeman (1984) stated that stakeholders are‚ “any
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Examination cEntrE list select your centre name and centre code from the lists shown and enter them on the examination form. rEgular cEntrEs uK Aberdeen Belfast Birmingham Bournemouth Brighton Bristol Cardiff Chelmsford Coventry Douglas (Isle of Man) Dundee Edinburgh Farnborough (Hants) Glasgow Guernsey Hull Jersey Kirkcaldy Leeds Leicester Liverpool London – ExCel London – Alexandra Palace London – South East London – Chessington Maidstone (Kent) Manchester Newcastle Upon Tyne Norwich Nottingham
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Chapter 2 ABC Learning Centres There are few barriers to entry and expenses are low‚ so the childcare industry is a licence to make money. A Gold Coast real estate agent and ’child-care specialist’‚ Bryan Hayden‚ says: ’I’ve got a client and he’s got 20 bottle shops‚ 10 hotels and three child-care centres. I say to him‚ ’I’m 77 and the child-care business is the best business I’ve ever seen in my life.’ The Government pays subsidies‚ the parents pay you two weeks in advance and property prices
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A Study on Distribution Management of Hindustan Unilever Limited Submitted To Prof. S Govindrajan By PRADEEP NARAIN SANJEEV KUMAR JHA SATADRU BAGCHI SOUMITRA DHALI g08075 g08086 g08088 g08090 g08095 TARUN KUMAR SAHA 2 Content Page 3 4 5 12 14 16 18 26 33 1. Introduction – Hindustan Unilever Limited 2. Distribution Network of HUL
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TABLE OF CONTENT INTRODUCTION……………………………………………………………… 03 POOR CUSTOMER QUALITY……………………………………………… 03 HIGH LABOR TURNOVER IN THE CALL CENTRE…………………….. 04 REMEDY “TURNOVER”…………………………………………………….. 05 IS TURNOVER LIKELY TO BE UNIVERSALLY DYSFUNCTIONAL?... 06 CONCLUSION………………………………………………………………… 07 RECOMMENDATIONS………………………………………………………. 08 REFERENCES………………………………………………………………… 12 INTRODUCTION: The main objective that focus on this report is to analysis the “employee perspective issues” that are
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