What problem does BA have? Traditionally‚ success in complaint handling has been measured by the lack of complaints‚ i.e.‚ a rise in complaints is negative. This is not always true‚ as this case clearly goes to show. In the early 90’s BA discovered that as many as a third of BA passengers were in some way dissatisfied with their BA flight‚ but that 69% of those passengers never registered a complaint. BA had been trying to concentrate on “melting the complainant iceberg” and was especially
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Assignment 205 introduction to duty of care in Health‚ social care or children’s And young people’s settings Task B Case Study Case Study One You are a support worker for Mrs Ahmed who is 89‚ physically frail and lives alone. She has diabetes. Mrs Ahmed wants to eat foods that are not suitable for her medical condition‚ and asks you to shop for her as she is not able to get the shop herself. Bi Describe the difficulties for you in exercising your duty of care and upholding Mrs Ahmed’s
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1) Explain what it means to have a duty of care in your own work role (1.1) Duty of care means:- • To keep individuals safe • To keep individuals free from harm • To give choice Duty of care is a key concept in working with other human beings. It is a legal term for safeguarding yourself and others. Adults with learning difficulties are often vulnerable as they are yet to develop the physical and cognitive capacity to fully care for themselves; they need care and protection from people
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054.1 Ac1. Explain what it means to have a duty of care in own work role In my work I have a duty of care to the young people I work with. This means their health‚ safety‚ wellbeing and emotional development is my responsibility. For me to do this I follow company policies and procedures and when needed seek advice from the appropriate people. Ac3. Explain where to get additional support and advice about conflicts and dilemmas. While at work for any support I need I firstly will talk to
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Principles for implementing duty of care in health‚ social care or children’s and young people’s settings 1.1 Explain what it means to have a duty of care in own work role Duty of care means to always act in the best interest of the service users and others. Making sure to carry out work in the most safest way. You have to make sure that all traings and reviews (risk assessments) are all up to date. 1.2 Explain how duty of care contributes to the safeguarding or protection of individuals Having
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CT236 Principles for Implementing Duty of care in Health‚ Social care or children’s and young people setting 1. Understand how duty of care contributes to safe practice 1.1 Explain what it means to have a duty of care in own work role. “Duty of care” means to provide care and support to individuals within the law and also within the policies‚ procedures and agreed ways to work. It is about keeping the service users independence‚ to support and enable them to live within an environment free from
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Unit 19 – 2.5 The complaints management policy needs to be clear and indicate how; The service encourages feedback and complaints Risk assessments and follow up occur Complaints are investigated Complaints are recorded and reported Serious complaints are dealt with Complaints can lead to improvement in the quality of services The policy needs to be relevant to the services provided‚ the client base and the staff. The policy will be reviewed on a regular basis against regulatory requirements
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Assignment 304 Principals for implementing duty of care in health and social care Ai‚ What does the term “duty of care” mean? The term “duty of care” means to safeguard anybody from harm and to make sure they are not disadvantaged or treated unfairly whilst they are in my care‚ to always act in the best interests of individual’s and others such as my co-workers‚ my employer as well as myself. This is a legal obligation. Aii‚ How the duty of care affects the work of a social care worker
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Unit 4227.052 Principles for Implementing Duty of Care in Health‚ Social Care or Children’s and Young People’s setting. 1.1Explain what it means to have duty of care in own work role. 1.2Explain how duty of care contributes to the safeguarding or protection of individuals. “A requirement to exercise a reasonable degree of attention and caution to avoid negligence which would lead to harm to other people” Duty of Care means that keyworkers take on legal responsibilities to safeguard the welfare
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Unit 4 Principles for implementing Duty of care in Health‚ Social care or Children’s and Young Persons settings. 1.1 Duty of care means that I provide care and support to individuals‚ within the law and also within the policies‚ procedures and agreed rules of my workplace It is about keeping Young peoples independence‚ to support and enable them to live within an environment free from prejudice and safe from abuse. All young people are entitled to their own opinions‚ choices and we should
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