ARTICLE www.hbr.org Why Satisfied Customers Defect by Thomas O. Jones and W. Earl Sasser‚ Jr. Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief— the core idea The Idea in Practice— putting the idea to work 2 Why Satisfied Customers Defect 14 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications Product 6838 Why Satisfied Customers Defect The Idea in Brief The Idea in Practice
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Oximetry in the OB Unit – A Capital Budget Request According to the Centers for Disease Control‚ Critical Congenital Heart Disease (CCHD) accounts for approximately twenty-four percent of all infant deaths related to birth defects (2011). Congenital heart defects in infants may not be diagnosed until after the patent ductus arteriosus closes which typically occurs after the infant is discharged to home. Every year approximately 4‚800 infants are born with CCHD and if left untreated these
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“ Young Mother Sewing “ By Mary Cassatt Mother is not just a woman who gives birth to a child. It is a guardian angel of the whole family. She is the most important person in our life. Every mother should be loved and respected. Every mother is supposed to educate a child with good values‚ make a family circle and take care of all members of the family. Thus mother plays essential role in our life. There is nothing tender as the love of a mother for her child. It is a natural instinct to love
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Case study: Why Satisfied Customers Defect Situation Analysis In terms of customer satisfaction and loyalty‚ there are many opportunities in which a organisation or manager can implement in order strengthen themselves in a competitive marketplace and allow for many of their customer to transition from unsatisfied to satisfied to completely satisfied. For a organisation‚ the loyalty of a customer is key to success and the key to loyalty is satisfaction. When dealing with customers‚ a organisation’s
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FELBRY COLLEGE OF NURSING. TETRALOGY OF FALLOT. Pulmonary Stenosis‚ Ventricular Septal Defect‚ Dextroposition of the Aorta and Right Ventricular Hypertrophy. PRESENTED BY N. TOSAH TO Ms PATIENCE OKOROAFOR RN‚ BSN‚ AS PARTIAL FULFILMENT OF THE COMPLETION OF THE COURSE REQUIREMENTS FOR NUR 242 (PEDIATRICS) 3/25/2013 ABSTRACT: Tetralogy of fallot is a congenital defect consisting of four anomalies. We will look at the causes of tetralogy of fallot‚ its signs and symptoms‚ how it
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which doubles one’s chance of contracting this abnormal development or defect. Currently there are over 15 different types of heart diseases. Most of these defects seem to be centered upon the five main areas around the heart. The atria‚ veins‚ ventricles‚ aorta and the four valves (tricuspid valve‚ pulmonary artery‚ mitral valve and aortic valve.) There are a number of ways that the defects can occur. This can be due to abnormal connections‚ leakage or narrowing
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Sewing for Millionaires A two-hour drive from the capital of San José‚ Costa Rica‚ sits the small community of Turrialba where mostly young workers sit and sew baseballs destined for Major League Baseball teams. Rawlings Sporting Goods Company moved its baseball manufacturing operations from Haiti in 1986 when the political landscape of the country began to change. Rawlings selected the town of Turrialba due to the incentives offered to the company by the Costa Rican government. Rawlings was
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Moral Decay Paul L. Fuentes We Filipinos are very sensible. Look how the recent putsch was lambasted in the newspaper. Lettersfrom the readers swarmed indicating that we cannot tolerate the cowardly and senseless killing of soldiers and civilians‚ wasted ammunitions‚ and budding economyagain jeopardized. We condemn the former regime‚ its havoc upon our lives. We condemn graft and corruption‚ so rampant; we condemn the violation of human rights allegedly committed against the leader of Alliance
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the legs)‚ and combinations of abnormalities affecting several parts of the body. Defects of metabolism are also considered congenital disorders. A congenital disorder can have trivial or grave effects. The most severe‚ such as anencephaly‚ are incompatible with life. Birth defects are a leading cause of death in early infancy‚ accounting for the deaths of nearly 2 out every 1000 infants (US statistics).
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Fallot‚ congenital heart defects Tetralogy of Fallot Tetralogy of Fallot is the most common form of cyanotic congenital heart defect [CHD] (PubMed Health‚ 2011; National Institutes of Health – National Heart Blood and Lung Institute [NIH-NHBLI]‚ 2011; Wikipedia‚ 2012). It is rare (PubMed Health‚ 2011)‚ and according to Children’s Hospital and Clinics of Minnesota it occurs in two to five out of every 10‚000 births‚ and accounts for 9-14% of all congenital heart defects‚ and affects boys and girls
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