How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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Smokers Get a Raw Deal Stanley S. Scott Stanley S. Scott (1933-1992) was vice president and director of corporate affairs of Philip Morris Companies Inc. This essay originally appeared on December 29‚ 1984‚ on the op-ed page of the New York Times. The Civil Rights Act‚ the Voting Rights Act‚ and a host of antidiscrimination laws notwithstanding‚ millions of Americans are still forced to sit in the back of planes‚ trains‚ and buses. Many more are subject to segregation in public places
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Tuition Reimbursement 1 Tuition Reimbursement Implementation Report Ronn Westmoreland University of Phoenix Tuition Reimbursement 2 In today’s world‚ people of all ages are choosing to further their education by obtaining some sort of degree from a college or university. This has been made easier for most people because now there is an option of taking courses online rather than having to attend classes on campus. It also gives people the opportunity to work full time while furthering
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Georgia Rural Areas and IT Implementation The Enterprise and Information Technology September 1‚ 2013 INTRODUCTION Georgia has the second most counties of any state in the United States following Texas. Georgia has a total of 159 counties in the state. The Georgia Department of transportation is required to keep an account of all public roads in each county. Roads are maintained at a state and county level. Many of the past resources that were available
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relationship Other staff members will notice if a co-worker isn’t pulling his weight‚ and it can quickly have a detrimental effect on the morale of the entire workforce. Managers must identify the underperforming employees within their organization and deal with the behavior immediately. Step 1 Document the performance problems you observe. If the employee’s performance issues were raised as a concern by someone else‚ verify the allegations are legitimate by reviewing his work product. Research the
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Abstract Implementation of KM in Universities is very important because universities are the main source of preparing‚ transfer and developing the human skills form lecturer to students. To Enhance Performance of universities by using KM must addressing Difficulties of accessibility to individual’s thoughts. Human Experiences and Thoughts represent a major challenge in the retrieval and storage because tacit knowledge of people is often hidden in the mind and not recorded properly (tacit knowledge
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April 4‚ 2006 0 1 Introduction: The Nigerian Barge Deal Enron Corporation was an energy company based in Texas and created when InterNorth acquired Houston Natural Gas Company in 1985. Enron’s growth was fast‚ it was named \America’s Most Innovative Company" for six consecutive years and it soon became the seventh largest company in the United States‚ until its bankruptcy was declared in 2001. Accounting fraud‚ money laundering and conspiracy are some of the charges which Enron stood accused of in
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GMOs: What’s the Big Deal? Manipulation of plants and animals to produce more desirable traits is certainly nothing new. In fact‚ the process of plant and animal breeding has been around almost since the time that humans evolved from hunting and gathering to farming. Animal breeders breed one type of dog‚ for example‚ with another‚ to combine the desired traits of both‚ and the results are called “cross-breeds”. Plant breeders cross one type of plant that may be high yielding but not drought
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A MOVIE THAT DEALS WITH DIVERSITY ISSUES THE COLOR PURPLE TYPES AND SOURCES OF PREJUDICE In the movie The Color Purple‚ there is much racial and gender prejudice‚ as is obvious. There was a moment in the store when a well dressed and likely financially well off black lady‚ with what may have been Celie’s baby girl‚ was making some purchases in the local store. The shopkeeper regarded her harshly‚ but was very obliging when he realized that she would buy something. He was also very rude and
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METROPOLITAN SOUTH INSTITUTE OF TAFE SITXCOM003A: Deal with conflict situations ASSIGNMENT Student name: Student number: ❖ Question1: Outline a 6 point Complaint handling strategy for a 100 seat upmarket restaurant. Explain each strategy in detail. SOLUTION: With an upmarket restaurant‚ we need to offer a very high standard in customer service. When running a business‚ complaint can not be avoidable as it can happen at any time. Therefore‚ we need to have an appropriate
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