SITXCOM003A: Deal with conflict situations ASSIGNMENT Student name: Student number: ❖ Question1: Outline a 6 point Complaint handling strategy for a 100 seat upmarket restaurant. Explain each strategy in detail. SOLUTION: With an upmarket restaurant‚ we need to offer a very high standard in customer service. When running a business‚ complaint can not be avoidable as it can happen at any time. Therefore‚ we need to have an appropriate complaint handling strategy ready when any problem
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its producer will surely have a negative effect on the relationship with customers in other sectors (especially the independent stores)‚ it will push back or make utterly impossible own brand creation a well researched and promising opportunity. This relationship will also make Rose open for the retailer’s pressure to squeeze margins on private label products. Concentration on the branding effort on the other hand‚ while threatening with a loss (or substantial reduction) of sales to Party!‚ has
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Just Like Any Other Day It was a beautiful afternoon. The spring breeze was crisp and the bright green leaves swayed gently in the treetops. The sun hung high in the sky warming my face as I waited for the bus to take my brother and me home from school. Every blade of grass and newly bloomed flower was indicative of new life; the changing of seasons. We boarded the bus with all of the other kids just like we had so many times before. Everything about this day seemed so much like any other day. The
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“A Roshanda by Any Other Name” A Distinct Black Name Equates a Worse Life Roland G. Fryer is a well known‚ black professor economist at Harvard University and faculty director of the Education Innovation Laboratory. Fryer is well-known for his straight-forward writings on race and devotion to the question concerning‚ “Why blacks perform low scores on the SAT’s and earn less money than whites.” (Levitt‚ J‚ S. D.‚ & Dubber‚ S. J.‚ 2005‚ pg.166) In addition‚ Fryer’s fascination with the occurring
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The best way to deal with conflict is head-on‚ not by avoiding it There are times in conflict where one must tackle it head on to resolve it but there are other instances where approaching conflict upfront may be detrimental to the individual. When an individual actively engages in conflict there is an opportunity to resolve it as one’s views and values may change the opposition’s perspective on an issue. However‚ individuals or groups who engage in conflict may sometimes worsen the situation as
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Sometimes individuals may want to do something which could be a risk to their Health and safety. As a carer you have a duty of care to that person and you must do all that you can to keep them safe but you also have a duty to respect the individuals rights and choice‚ so you have a dilemma. It could be that the individual no longer wishes to use her walking frame‚ but her care plan states that she needs it to move from place to place and you are to ensure you encourage it’s use. In this scenario
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Describe potential conflicts or dilemmas that may arise between the duty of care and an individual`s rights. In our care work we mostly work with children and young people who may not have the ability to judge what is good for them and what is not. In those cases it is our responsibility and job as individuals and as a team to provide them what we judge is best for them. In some other cases they have the skills to get involved in the decisions and this can lead to conflicts and dilemmas. Potential
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The reading “A Crime by Any Other Name” by Jeffrey Reiman explored the biased nature of our criminal justice system‚ more specifically why we categorize acts as crime while others are labeled as tragic accidents. According to Reiman‚ in our current society‚ we generalize the idea that crime is a deviant action committed by an individual of color that usually male‚ poor and black. As a nation‚ we overestimate how these crimes impact our lives‚ when the truth of the matter is‚ more Americans die of
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precisely Gerard and Giuseppe Conlon and the damage done to their lives. As in most bloody conflicts‚ truths quickly became manipulated; relationships damaged and‚ in especially serious cases such as the Gilford bombings‚ lives displaced as a result of the Irish Republican Army’s (IRA) attack and the British Government’s failure to correctly administer justice where it was due. Among the casualties of conflict‚ truth can be the most condemning. The sacrifice of truth can potentially lead to the loss
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A change in the way you deal with other people Chasity I have learned the only way to deal with other people is to change what’s within yourself first. A true saying‚ “You can try but you can’t change others”. The one way to approach the issue is to change how you act and view other people. By doing this‚ everything else will fall in place. With our attitude or what make us become so aggressive with a person‚ depends on what they have done‚ the way the person approach you‚ how they even
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