Customer Service James Brinkley MAR 2305-6 WK 1 IW October 18‚ 2012 Professor Summers Define what customer service is and how it provides value to everyone involved. The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document‚ please answer the following questions: What is customer service in today ’s business environment? Customer service is satisfying the needs of external and internal customers
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The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers
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For my last response paper‚ I decided that I wanted to attend a Jewish service. Since I had missed the pre arranged field trip to go with the school‚ I decided that I would grab a friend‚ and make a day out of driving up to Park City to go to the Temple Har Shalom. We set off on our forty minute drive‚ and finally came upon the Temple. The temple itself was very intriguing to the eye‚ it was a mix of brick and what looked like maple wood‚ the architecture was interesting and had a very modern feel
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V) will be such that a well-educated person will be able to answer them without any specialized study. The question will be such as to test a candidate’s general awareness of a variety of subjects‚ which will have relevance for a career in Civil Services. The questions are likely to test the candidate’s basic understanding of all relevant issues‚ and ability to analyze‚ and take a view on conflicting socio- economic goals‚ objectives and demands. The candidates must give relevant‚ meaningful and
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In 500 words or less‚ define community service and its importance to you. Millard Fuller once said‚ “For a community to be whole and healthy‚ it must be based on people’s love and concern for each other.” Judging from Fuller’s quote‚ he’s absolutely right. Community Service is a bridge to make a difference in the community for a better brighter future. This bridge starts with the good deeds and hard work put forth by people who volunteer. Volunteers make a difference in our community by helping
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1. Levy of service tax | http://www.servicetax.gov.in/st-forms-home.htm 1.1 As on 1st May‚ 2011‚ 119 services are taxable services in India. These taxable services are specified in Section 65(105) of the Finance Act‚1994. Section 64 of the Finance Act‚ 1994‚ extends the levy of service tax to the whole of India‚ except the State of Jammu & Kashmir. Generally‚ the liability to pay service tax has been placed on the ‘service provider’. However‚ in respect of the taxable
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The growth in services has also been accompanied by the rising share of services in world transactions. Not only has the services sector grown in terms of its share in global output and employment‚ its share in total trade has also grown rapidly in this period. The growing importance of services sector and the corresponding rise in its role in integrating the world economy has led to a stream of literature that examines different aspects of trade in services. The service production process is much
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