Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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BTEC Higher National Diploma in Business Unit No: 4 Unit Title: Marketing Principles Assignment Cover Sheet Assignment No: 1 I hereby confirm that this assignment is my own work. I have identified and acknowledged all sources used in this assignment and have referenced according to the Harvard
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Level 5 Diploma in Leadership for Health & Social Care and Children & Young People’s Services - Adults Pathway Optional Unit Questions Unit 524 (040) Facilitate Change in Health and Social Care or Children and Young People’s Settings Assessment Questions 1. Learning Outcome 1.1 Analyse internal and external factors that drive change. I believe that there are four key features of change management. 1. Change is the result of dissatisfaction with present strategies 2. It is essential
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Unit 1 – An introduction to working with children Section 4 – D5&B1- It is important to phone the placement and check where the placement is and ask for directions if you are not sure‚ so that you will not get lost and be late to placement‚ which means also checking what time you have to arrive to placement because parents also make judgements on observations they make briefly‚ good first impressions reassure them. Also even arrange a pre-visit so then you will know where the placement is ready
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Ellie Rich Unit 3 – Health‚ Safety & Security in Health & Social Care P3 – Carry out a risk assessment in a health and social care setting I will be carrying out a risk assessment to ensure it is safe for a child aged 7 with down syndrome to be taken to a outdoor local playpark by a careworker for a bit of fun. The young person may be vulnerable as they are only 7 years of age and have Down syndrome which can affect their sense of awareness. The purpose of a risk assessment is to review the potential
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Unit 1- Business Environment Task: P1 Range of different businesses and their ownership You work as a junior researcher for a business magazine and you have been asked to prepare background material for a reporter. The reporter wants you to carry out Investigation into 2 contrasting businesses- one in private sector and the one in public sector or in voluntary sector like charity. You need to write a report covering all your investigation. Note: The private sector company must be a large supermarket
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LOG: 11 QCF LEVEL 3 DIPLOMA IN HEALTH & SOCIAL CARE Name:………………………………………………………………………………………… UNIT 21: ICO1 THE PRINCIPLES OF INFECTION PREVENTION AND CONTROL THIS WORKBOOK WILL COVER THE FOLLOWING: UNIT 21: 1.1.1‚ 1.1.2‚ 2.2.1‚ 2.2.2‚ 3.3.1‚ 3.3.2‚ 4.4.1‚ 4.4.2‚ 4.4.3‚ 4.4.4‚ 5.5.2‚ 5.5.3‚ 5.5.4‚ 5.5.5.5‚ 5.5.6‚ 5.5.7‚ 5.5.8‚ 6.6.1‚ 6.6.3‚ 6.6.4‚ 6.6.5‚ 6.6.6 Questions
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Unit 4 E1 For this critria i will be talking about the legistation which influences an healthy safe enviroment in early years setting. The first piece of legislations I will be identifying is the health and safety at work act 1974‚all employers have legal responsibilits under this act. This means that all employers must meet rules to make everybody safe in their work and they must be carefull there is no risk or injury to anybody. Everybody in a setting has the responsibility to of the health
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Unit 8- Caring for children E1/A1 The role and responsibilities of an early year’s practitioner follow a number of codes. When working with children there are many care needs of children‚ such as special needs‚ safeguarding children‚ children’s learning‚ behaviour‚ and working with parents. Early years practitioners have set responsibilities when working with children‚ like meeting the learning needs of a child‚ providing an environment which is welcoming and also they have to work together as
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