NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER SATISFACTION AND RETENTION IN PROPERTY AND CASUALTY INSURANCE BROOKE ELLEN LYTTLE Bachelor of Arts in Psychology and Criminal Justice Kent State University May‚ 2003 Submitted in partial fulfillment of requirements for the degree MASTER OF ARTS IN PSYCHOLOGY at the CLEVELAND STATE UNIVERSITY May‚ 2008 This thesis has been approved for the Department of Psychology and the College of Graduate Studies Thesis Chairperson‚ Steven
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DEPARTMENT OF COMMUNITY HEALTH‚ UNIVERSITY OF BENIN‚ BENINN- CITY QUESTIONNAIRE ON JOB SATISFACTION‚ PERCEIVED STRESS AND PSYCHOLOGICAL WELL-BEING OF BANK EMPLOYEES WORKING IN BENIN-CITY. This research wants to know about your work environment and how it affects you. Your answer to these question is needed. PLEASE DONOT PUT YOUR NAME. The answers provided will remain anonymous and confidentiality will be maintained. NAME OF BANK…………………………………………………………………………………………………………… QUESTIONNAIRE NUMBER:…………………………
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1. JOB SATISFACTION 4 A. DEFINATION 4 B. IMPORTANT FACTORS USED TO MEASURE AND INFLUENCE JOB SATISFACTION 4 C. DETERMINANTS OF JOB SATISFACTION 5 i. The Evaluative Component 5 ii. The Cognitive Component 6 iii. The Affective Component 7 D. CAUSES OF JOB SATISFACTION 9 i. Job characteristic 9 ii. Social information processing (organizational characteristics) 10 iii. Dispositional (worker characteristics) 10 iv. Life Satisfaction 10 E. IMPACT FOR JOB SATISFACTION 11 F. JOB SATISFACTION APPLICATIONS
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[pic]CONTENTS 1. Introduction to the study 15. Annexure 2. Industry profile 16. Bibliography 3. Company Profil 4. Product Profile 5. History of MICO MARBLES 7. Departmental Study ➢ Production unit ➢ Polishing unit ➢ Marketing departments ➢ Organization chart 8.Scope and limitations of the study 9. Objectives 10. Methodology 11.Data
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The Review Of Job Satisfaction Deepakkumar N. Parmar Librarian at Lokniketan Institute‚ Ratanpur Abstract Job satisfaction represents one of the most complex areas facing today’s managers when it comes to managing their employees. Many studies have demonstrated an unusually large impact on the job satisfaction on the motivation of workers‚ while the level of motivation has an impact on productivity‚ and hence also on performance of business organizations. Unfortunately‚ in our
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Modern Applied Science; Vol. 6‚ No. 7; 2012 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Job Satisfaction of Faculty Members of Universities in Pakistan: A Case Study of University of Sindh-Jamshoro Anwar Ali Shah G. Syed1‚ Nadeem Bhatti2‚ Sabir Michael3‚ Faiz M. Shaikh4 & Hina Shah5 1 2 3 4 5 Business Administration & Pro-Vice Chancellor‚ University of Sindh‚ Jamshoro‚ Pakistan Head of Faculty‚ North American College‚ Toronto‚ Ontario‚ Canada PAF
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Important to Your Job Satisfaction? Kaplan University School of Business and Management MT302 Organizational Behavior Author: Kedner Poux Professor: Sapham Perez Date: October 27‚ 2012 Everyone has their own way to express their satisfaction about their employee‚ however‚ job Satisfaction‚ according to Williams J.‚ is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs" (Spector‚ 1997‚ p. 2). This definition suggests job satisfaction is a general
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Porter(1963) slightly adapted Maslows(1954) hierarchy of needs and placed autnomy as the second most important. Furthermore it has been found that the degree of autonomy is part of the construct of job satisfaction. (Blanter‚1964)‚ (Armstrong‚1977). As prescribed in Karaseks demand model‚ the characteristics of of the job design can determine strain levels. The industry and design of the job can affect the perception of autonomy.(Kreis‚2001). Previous studies assumed that the term of employment
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C A S E S T U D Y A high-tech reception system will make life easier for Quality Care’s staff‚ but what about its customers^ The Quality Improvement Customers Didn’t Want by Dawn Iacobucci Jack Zadow‚ the consultant‚ was persuasive. Wrapping up the hourlong presentation‚ he still seemed as energized as be bad in tbe first five minutes. "Your biggest competitor‚ HealtbCare One‚ has already begun using a computerized reception system in 14 of its 22 facilities‚" he said‚ pointing to the
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