“CUSTOMER SATISFACTION” - An Experience with Ltd. 1|Page Internship Report on “Customer Satisfaction of Grameen Phone LTD” Submitted to Anahita Ahmed BRAC Business School BRAC University Submitted By Marzana Moslem Mouli ID - 07304087 Dept. –BBS Submission Date 22nd December‚ 2011 2|Page Chapter- 1 Introductory PART 3|Page Transmittal Message December 22‚ 2011 Anahita Ahmed BRAC Business School BRAC University 66 Mohakhali‚Dhaka Subject: Submission
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venture company between Telenor and Grameen. Grameenphone Ltd.‚ the largest telecommunications service provider in Bangladesh‚ received its operating license in November 1996 and started its service from March 26‚ 1997. Now‚ after 13years of successful operations‚ Grameenphone is the largest mobile phone service provider in Bangladesh‚ with more than 28 million subscribers as of November 2008. In this research‚ we want to know the customer perception‚ satisfaction of the service quality of GRAMEENPHONE
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Grameen Phone Grameen Phone Submitted To: Muhammad Saad Imran Noor Assistant Professor‚ School of Business and Economics. Submitted By: Name | ID | Class Roll | Shaila Sharmin | 111123019 | 10 | Afsana Najneen | 111123012 | 09 | Emad Hossain | 111123072
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Executive Summary As a market leader‚ Grameen Phone is continuously coming up with new ideas regarding its products and services. Recently‚ the company is mainly focusing on the non-voice services. Because‚ the company knows in near future‚ voice based services will reach to the maturity stage which will make the business growth constant to some extents. Hence‚ the company is trying to maintain the leading position in non-voices services as well like SMS‚ Push-Pull‚ and Information related services
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work force to the highest degree . Introduction to grameenphone: Grameenphone started its journey in Bangladesh as a joint venture of telenor and grameen telecom corporation on 26th march‚ 1997. Since its inception it created a brand value in the mind of the customers through premium product quality‚ extensive network facilities and customer oriented services and thus
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A Report On HR Practices in GrameenPhone Limited [pic] [pic][pic] [pic] HR Practices in Grameenphone Limited Prepared For Kaniz Mariam Akhter Course Instructor – HRM 526 Prepared By Department of Business Administration Leading University Date of Submission: 17 August 2008 LETTER OF TRANSMITTAL 17 August 2008 Kaniz Mariam
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Dhaka City College INTERNSHIP REPORT ON “Measuring the Effectiveness of Grameen Phone’s CSR Programs in Creating the Brand Awareness” Supervised By: Ms.Nasrin Sultana Lecturer Department of Business Administration
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The British mobile phone market has grown considerably over the previous years and is regarded to be one of the largest mobile markets in Europe in terms of both the number of subscribers and the revenue of mobiles which exceeded £15.4 billion in 2008. With the rapid growth of the market and due to the high competition amongst the mobile networks in the UK‚ customer satisfaction is required to be considered by those companies in order to retain their customers satisfied and to increase their
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Background Grameen phone & banglalink‚ apparently the largest mobile telecommunication industry in bangladesh.those operator their function with an aim to accomplish some principal target. That operator has to address a large number of customers throughout the country. They are impressive to get to the customers to know their impression on the services of their communication medium. This report‚ an analysis on the comparison of customer satisfaction between Grameen Phone & Banlalink
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Thus development and business go together. The objectives of this study: • To analyse long term customer management ship results. • To have an overview of market position and market share. • To have an overview of the Technology used. • To determine how Grameenphone is promoting their new services to their subscribers through tele-marketing. • To determine how they are motivating their customers to take their different services in tele-communication. • To determine Grameenphone cost advantages
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