SUMMER TRAINING PROJECT REPORT ON “EMPLOYEE SATISFACTION” {Submitted in partial fulfillment for the award of degree of B.B.A}
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9/25/2014 Airport service quality drivers of passenger satisfaction | Anil Bilgihan - Academia.edu (https://www.academia.edu/) Log In (https://www.academia.edu/login) Sign Up (https://www.academia.edu/signup) Search... Airport service quality drivers of passenger satisfaction (http://www.academia.edu/4915676/Airport_service_quality_dri Airport service quality drivers of passenger satisfaction Vanja Bogicevic‚ Wan Yang‚ Anil Bilgihan and Milos Bujisic Vanja Bogicevic is Graduate Student
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Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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Attitudes and Job Satisfaction © HJ Lin in‐class Material All rights reserved. 3‐0 Attitudes Attitude: “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object” gi Attitude object: physical objects‚ issues‚ ideas‚ events‚ people‚ places © HJ Lin in‐class Material All rights reserved. 3‐1 Attitudes Evaluative statements or judgments concerning objects‚ people‚ or events. Three components of an attitude:
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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Job satisfaction is a term‚ which refers to an individual’s general attitude towards his or her job. A person with a high level of job satisfaction holds positive attitudes towards the job‚ while a person who is dissatisfied with his or her job holds negative attitudes about the job. When people speak of employee attitudes‚ often they mean job satisfaction. Organization is a very vital place for an employee‚ where he or she can show their performance. Besides‚ the performance of every employee also
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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Tenet Healthcare is one of the leading institutions in offering better services to patients. It is well known for its motivation of their employees to provide compassionate and quality health care to the patients as a way of promoting life. The quality of their services is enhanced by the teamwork that gathers the efforts towards giving the best to their clients. An interview was conducted with one of the senior nursing quality experts in the organizations to find out the strategies they employ
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Other issues Life satisfaction of late adulthood Learning Unit Objectives Discuss about older adult in society and policy issues in an aging society Discuss about continuity and change in PD as well as discontinuity in PD Discuss about Life Review and Wisdom Discuss about Age Stratification approach Discuss about theories of Successful Aging Secret Discuss about Social Support and Grandparenting Discuss about Retirement and issues related to it Discuss about Life satisfaction of Late Adulthood
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Pacific Healthcare According to Burt‚ "Pacific Healthcare and its subsidiaries with Pacific Cabrillo‚ Pacific Memorial‚ and Pacific Isla Vista‚ is the biggest healthcare provider in the Santa Barbara County with over 1‚500 beds"( Supply management). Barney Rubble is the director of supply management for Pacific Healthcare and the director of radiology. For the past 15 years‚ Mr. Howell handle all the X-ray films for Pacific Healthcare. He decline the use of any other provider but Kodak because
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