CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
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during the last 3 decades‚ to emerge as one of the accredited agencies of rural development.The orientation towards rural economy gained momentum only after nationalization of major commercial Banks. For various reasons‚ they took roots mainly in the urban and metropolitan centers and bulk of loans and advances was directed to large and medium scale industries. No serious attempt was made by banks to finance agricultural sector. The Co-operative Banking structure was assigned the main task of meeting
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FIRST DEGREE PROGRAMME IN COMMERCE SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER) Foundation Course II: CO 1221 – INFORMATICS FOR BUSINESS STUDIES (2010 Admissions onwards) Time: Three Hours Max. Weightage: 30 SECTION - A This section consists of four bunches of four questions each. Each bunch carries a weightage of 1. Answer all questions. I. Choose the most appropriate answer from the following.: 1. Unsolicited sending of bulk e-mail is referred to as: (a) Stalking (b) Spam (c) Phishing (d)
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Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS‚ Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino‚ California in 1940. McDonald’s Restaurants are found in more
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Telenor (62%)‚ the largest telecommunications service provider in Norway with mobile phone operations in 12 other countries‚ and Grameen Telecom Corporation (38%)‚ a non-profit sister concern of the internationally acclaimed micro-credit pioneer Grameen Bank. Over the years‚ Grameenphone has always been a pioneer in introducing new products and services in the local market. GP was the first company to introduce GSM technology in Bangladesh when it launched its services in March 1997.The technological
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things is no longer valid. Change is permanent and a reality. Those who are not able to keep pace with the changes are destined to loose the race. Science and technology is changing the way financial institutions perform their transactions. Today’s banks are shaking by these technological changes. Life has never been so easy‚ comfortable‚ and luxurious. Science and technology have brought our life to this stage. But a new technology brings with it not only the potential for success but also a never-ending
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Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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tasks. The aim of this assignment is to evaluate the importance of job design and the ability of managers try to increase productivity by offering non-monetary rewards that make it easier for employees to do their job with an increased sense of satisfaction with the outcome of their daily duties. Job design is important for an organization to perform the organizational activities in the most efficient and effective manner. It provides the required information about the layout and also specifies the
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Samantha Isabel F. Bergonio BSHRM3-A HRM125 Elaborate fully on these two (2) TQM Principles. 1. Do right things and do it right first time. This Total Quality Management Principle means that in work ‚ one must be effective enough to do what is right. A person must produce quality work‚ not just an ordinary work that would affect an ordinary experience‚ but something that will cause you to be productive enough. Do the right things and do it the first time reflects that a person
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environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation
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