crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
Premium Customer Customer service Good
FUNDAMENTAL OF LOGISTIC MANAGEMENT AND STRATEGY Xi-Er Dang Abstract This paper provides a basic but fundamental understanding of logistic primarily based on the book of “Logistics Management and Strategy” by Harrison and van Hoek. It will guide you through from the basic definition and concepts to the different supply chain strategies that exist‚ as well as providing a perception on the future logistic development. Explanation of principal terms like logistic‚ supply chain management and supply
Premium Supply chain management Supply chain Logistics
Names: Carlos Murillo‚ Xavier Villegas‚ Zabeth Chedraui‚ Paula Ruiz‚ Solange Guaman Case 7-1 Handy Andy Inc Is this a customer service problem? Why or why not? No‚ because the case did not mention that costumers were unsatisfied‚ in fact it says that few defects had been reported and most of the times the deliveries were fast enough‚ also that the installing compactors process was done efficiently. Marketing channels are the arrangement of intermediaries (wholesalers‚ retailers‚ and
Premium Customer Andy Warhol Handy Andy
Question: While there is widespread evidence to support the view that effective quality management practices can lead to improved organisational performance‚ some would argue that the importance of quality to logistics systems has not been fully realised. In the last decade the growing importance of quality management has been a widely debated topic. Much empirical evidence links an organisations quality management practices to improved organisational performance therefore greater surplus. Due to increasing
Premium Management Logistics
International Academy for Business and Administration Logistics cost management Thesis Paper Supervised by: Prof. Dr. Siegfried Harmeling Student’s name: Li Li Student’s number: 05213116 Date: May 31‚ 2008 Synopsis In recent years‚ the logistics industry of China is developing rapidly. Even some big-size enterprises fizz in the first‚ second and third industry. It has become the huge and complex industry. The status of the logistics industry is more and more important. As we know‚ the
Premium Logistics Supply chain management Inventory
OPERATIONS AND LOGISTICS MANAGEMENT Submit: 18/08/2008 TABLE OF CONTENTS Introduction…………………………………………………………………………… 03 Executive Summary…………………………………………………………………… 04 Operations strategy……………………………………………………………………. 05 Operations competitive dimensions…………………………………………………… 06 Capacity……………………………………………………………………………….. 07 Location……………………………………………………………………………….. 08 Total Quality Management……………………………………………………………. 09 Flexibility……………………………………………………………………………… 11 Conclusion……………………………………………………………………………
Premium Management
QUESTIONNAIRE FOR CUSTOMERS We are from Uitm Arau‚ Perlis and currently are carrying out a research for our project paper regarding petrol station. We would be grateful if you could spare some time to answer a few questions. Name of the Visitor : _____________________________ Date of visit : _____________________________ Sex of the visitor : _____________________________ Age of the visitor : _____________________________
Premium Gasoline Train station
IIBM Institute of Business Management Examination Paper MM.100 Logistics Engineering and Management Section A: Objective Type (30 marks) This section consists of Mixed Type questions & Short Answer type questions. Answer all the questions. Part One questions carry 1 mark each & Part Two questions carry 5 marks each. Part One: Multiple Choices: 1. Analysis method in which evaluation of alternative design configuration using multiple criteria is a. Level of repair analysis b. Maintenance
Premium Logistics Supply chain management Management
Examination Paper of Logistics Management IIBM Institute of Business Management Examination Paper MM.100 Distribution & Logistics Management Section A: Objective Type & Short Questions (30 marks) This section consists of Multiple Choice & Short Note type questions. Answer all the questions. Part one carries 1 mark each & Part Two carries 5 marks each. Part One: Multiple Choices: 1. It deals with the movement of finished goods from the last point of production to the point
Premium Logistics Supply chain management Management
TITLE: INVESTIGATING THE EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT SACHA COSMETICS TRINIDAD AND TOBAGO LIMITED. SCHOOL TITLE: INVESTIGATING THE EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT SACHA COSMETICS TRINIDAD AND TOBAGO LIMITED ABSTRACT The concept of customer relationship management has become increasingly used in strategy and marketing literature in modern times. The term Customer relationship management is considered central to competitive
Premium Marketing Customer service Customer relationship management