theories that have been applied in Noor hospital. Thanks to the members of Noor hospital we were able to apply all the theories with their practices. The five types of theories are: * Porter’s competitive forces * Hierarchy * Customer relationship management * Value Chain * Virtual groups All these 5 theories are being elaborated in this report. Acknowledgment As a group we would to thank all who supported us to complete this project. First we would like to show appreciation
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Strategic Alliance – Whirlpool Corporation and Inland Steel CASE Faced with intense competition‚ increasing expectations from customers‚ reduced product life cycles‚ and localized geographic markets‚ Whirlpool Corporation (a Fortune 500 manufacturer of appliances) realized that the need to achieve a competitive advantage from its sourcing and material efforts was greater than ever. Part of the strategy to achieve this advantage involved pursuing an alliance with a key steel supplier. Steel is
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perspective……………………..…………………………….………………………….1 Opportunities………………………………………………………………………….……………………………………………1 Benefits………………..………………………………………………………………………………………………………………1 Challenges……………….……………………………………………………………………………………………………………1 e-CRM strategy : How to develop a customer asset base………………………………………..……………1 Case study:The Case of Hawthorn Football Club of Australian Rules…………………………….………1 Conclusion……………………………………………………………………………………………………………………………1 References……………………………………………………………………………………………………………………………7 Business
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CMR212 10/01/01 Can Selling Be Globalized? THE PITFALLS OF GLOBAL ACCOUNT MANAGEMENT David Arnold‚ JulianBirkinshaw‚ and Omar Toulan California Management Review Reprint Series ©2001 by The Regents of the University of California CMR‚ Volume 44‚ Number 1‚ Fall 2001 This document is authorized for use only in T-GEMBA/GMAN - 02212013 by Andrew Wilson and Saroja Subrahmanyan at St. Mary’s College of California from February 2013 to August 2013. Arnold CMR fa01 final 1/24/02
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readily purchase‚ emulate‚ or improve upon them. Core competencies are more likely to be processes. Processes cut across functional lines and departments. Figure 1 shows the processes of product development‚ order fulfillment‚ supply chain management‚ and customer service in contrast to typical business functions such as sales‚ manufacturing‚ purchasing‚ and accounting. As companies become skilled at thinking processes‚ instead of functional departments or products or markets‚ a new dimension of strategy
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Business Information Systems 2 SECTION O rganizations utilize various types of information systems to help run their daily operations. These systems are primarily transactional systems that concentrate on the management and flow of low-level data items pertaining to basic business processes such as purchasing and order delivery. This data is often rolled-up and summarized into higher-level decision support systems to help firms understand what is happening in their organizations and how best to
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the increasing number of sales tasks‚ the number of regions‚ customers and products. It is taxing for salespersons to handle sales grows without a special system for planning‚ tracking‚ analysing‚ reporting‚ and controlling all aspects of sales activity‚ projects and tasks. Therefore‚ various sales management systems are developed in order to order to assist sales force operation. Sales Force Automation systems (SFA) are sales management systems that record all the stages in a sales process. SFA
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Khoo Tech Puat in 31 May 1960. Maybank became the first bank in Malaysia‚ that computerizes its savings and current account services in October 1978‚ set up an ATM at its Ampang branch in Kuala Lumpur in September 1981‚ offer Auto phone for making customers the convenience of conducting their banking transactions and payment of selected utility bills through a computerized telephone service in September 1992‚ offer internet Banking service through its online financial portal www.maybank2u.com in June2000
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built PCs according to customers specification‚ this direct model strategy has not change althogh it was modified and refined as the company has grown over the years.Cuustomer relation managment plays a critical role in every organisation as such CRM repersent a firms’s valuable asset‚ company have realised that for enduring competive advantage realtionship with cutsomers is important. According Laudon annd Laudon (2012:53) Firms use customer relationship management(CRM) systems to help manage
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communication with customers‚ increasingly acquiring knowledge of customer demand and improvement on your current service to meet their escalating demand. However it differs from the traditional product-based or market-based mode. CRM provides our customers with more operational plan and make our internal process understood. As it can contribute to the whole competition of a company‚ more and more cross-continental company are taking measures to establish their own customer relationship management system.
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