G.PULLAIAH COLLEGE OF ENGINEERING & TECHNOLOGY‚ KURNOOL MASTER OF BUSINESS ADMINISTRATION 2012-2013 SYNOPSIS REPORT On A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH REFERENCE TO M.S.A. MOTORS‚ KURNOOL Submitted by C. VENKATA NAGA SINDOOR Roll no: 11AT1E0052 Under the guidance of K. NAGAIAH‚ MBA Assistant Professor. INDEX | 1. | Introduction
Premium Maruti Suzuki Suzuki
evolved over the years and the focus has shifted from the product to the customer‚ customer relationship management has become one of the most important models for a salesman to follow throughout the sales process. A meaningful relationship built on trust and ethical practices sets the ground for a win-win situation‚ long-term success‚ and most importantly added value to the customer experience. Building and maintaining relationships is part of almost everyone’s daily life. It is a task that requires
Premium Sales Marketing Customer service
P23 01/18/2011 ------------------------------------------------- Customer relationship management ------------------------------------------------- Assessment N°1 Word count: 2035 Lesson leader: Dan Bennett The customer relationship management is defined as a widely-implemented strategy for managing a company’s interactions with customers‚ clients and sales prospects. It involves using technology to organize‚ automate‚ and
Premium Marketing Customer relationship management Customer service
Group 2013 Evening/Week-end MBA Programs Management Information Systems Fall 2013 Final Exam Study Guide Question 1: DP World Takes Port Management to the Next Level with RFID (pages 377 to 378). (100 points) a. In what four (4) ways did the Identec Solutions RFID-based technology help DP World increase the efficiency and effectiveness of its customers’ supply chains? (20 points) *it reduces congestion at the port: it is timely *improving customer satisfaction. This will in-turn increase
Premium Customer relationship management Business intelligence
representing a paradigm shift Discuss (30) Relationship Marketing can be defined as a strategy that is used by business organisation to learn more about customer’s mood and behaviours so as to develop stronger relationship with them. Peter Druker stated that the purpose of the business is to create customers and keep them. To do that a company must do those things that make people or customers want to make business with it. Thus relationship marketing is not a short term tactic but a strategy
Premium Customer relationship management Customer service Marketing
Qatar Qatar is an independent country which shares its borders with Saudi Arabia and United Arab Emirates. Doha is the capital of Qatar‚ which was ruled by Bahrain in 1700’s and in the year 1971‚ Qatar got independence and appeared on the world map as an independent country. The reason of independence was peace in Gulf. The official language of Qatar is Arabic‚ but English is spoken widely. The economy of Qatar is strong and is growing‚ and the growth can be traced in these many years. Qatar is
Premium Qatar United Arab Emirates Saudi Arabia
Qatar Aviation Services Qatar Aviation Services (QAS) is very much the heartbeat of Doha International Airport and‚ as the airport has evolved and enhanced its global position in recent years‚ QAS has been integral to ensuring the smooth transition from regional player to global force. Formed in 2000‚ QAS is a wholly owned subsidiary of Qatar Airways and efficiency and customer service are the key drivers for its success.There are in excess of 5000 staff working with QAS‚ currently handling
Premium Qatar Qatar Airways Subsidiary
South Korea‚ Malaysia and the Taiwan. This result shows that Hong Kong people tend to take short distance journey. c. Target Customers of Outbound Tourism As Hong Kong people love travelling and consider overseas holiday as part of lifestyle‚ there are wide range of customers for outbound tourism in the market. For long-distance travel (trips outside Asia)‚ the customers are mostly professionally employed
Premium Hong Kong Travel People's Republic of China
how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
Premium Customer service Customer Good
mmHg ABNORMAL (21-30) PaO2 – 31.6 mmHg ABNORMAL (80-100) SPO2 – 48% ABNORMAL (95-100) 4. FBC RBC – 2.53 ABNORMAL (4 - 6) Hb – 7.2 g/dL ABNORMAL (13.5 - 18) Platelet – 122 ABNORMAL (150-400) Other Ix Ultrasound DXT QID for DM Management 1. 2. 3. 4. 5. 6. 7. Send pt for haemodialisis. Insert femoral catheter for HD. DXT qid with
Premium Blood Diabetes mellitus Blood pressure