revenue lines and strategy. Royal Mail Holdings (or the group or Royal Mail) is a postal services group that operates through its mails‚ post office and parcels businesses. The group is wholly owned by the UK government. The group operates in the UK and Europe. It is headquartered in London‚ the UK and employs 176‚000 people. The group recorded revenues of £9‚560 million ($16‚459.1 million) during the financial year ended March 2009 (FY2009)‚ an increase of 1.8% over 2008. The operating profit of the
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A VISIT TO THE POST OFFICE Points: Introduction – A very well-organized institution – Different staff – Enquiry office – The stamp vendor – The scribe – The sorting room – Conclusion. The Post Office is one of the most important‚ and useful institutions maintained by the Government. It carries on many useful activities for the public such as the dispatch and delivery of letters‚ parcels‚ money-orders registered and insured letters‚ etc. It is a very well-organized institution. If we enter
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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Bashar Bhutto‚ Rambalak Yadav‚ Vikram Singh Consumer Perception of Retail Outlets: A Comparative Study of Big Bazaar and More Megastores Email: zainualbashar@in.com‚ vikksecb@gmail.com‚ rbyadav1988@gmail.com Abstract This study focuses on the Consumer Perception of Retail outlets: A comparative study of Big bazaar and More mega store. With the help of consumer perception of retail outlets increase their sale and provide total customer satisfaction. These Retail Outlets increase the India as
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Customer perception is defined as the way that customers usually view or feel about certain services and products. It can also be related to customer satisfaction which is the expectation of the customer towards the products. In general psychological terms‚ perception is our ability to make some kind of sense of reality from the external sensory stimuli to which we are exposed. Several factors can influence our perception‚ causing it to change in certain ways. Consumer perception theory is any
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ONLINE SHOPPING PERCEPTIONS OF OFFLINE SHOPPERS Manouchehr Tabatabaei‚ Georgia Southern University‚ mtabatab@georgiasouthern.edu ABSTRACT Recent advancements in technology have facilitated commerce around the globe. The online medium of commerce has provided and will continue to provide great opportunities for consumers and businesses. However‚ there are a number of issues that need to be addressed before the advantages of online shopping can be fully realized. One significant aspect is consumer
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in fact‚ create more goodwill than if things had gone smoothly in the first place. Consider how‚ Paris-based recovered from a service nightmare and won the loyalty of one group of vacationers the vacationers had nothing but trouble getting from to their A destination the flight took off six hours late made two unexpected stops‚ and circled thirty minutes before it could land. Because of all the delays and mishaps‚ the plane was en route for ten hours more than planned and ran out of food
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The United States Postal Service (USPS) has delivered packages and other various mail for more than two centuries. With a significant increase to the USPS‚ however‚ the deficit in income has caused the USPS to shorten delivery days. In light of this‚ the United States Postal Service should not cut back on delivery days‚ but alternatively be reconstructed to meet the needs of Americans. It is important to support the traditions of the USPS by revamping the corporation’s policy‚ image‚ and by implementing
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International Journal of Business and Management Tomorrow Vol. 1 No. 1 Alternative Banking Channels and Customers’ Satisfaction: An Empirical Study of Public and Private Sector Banks Vijay M. Kumbhar ‚ M. A. SET‚ NET‚ GDC&A‚ DIT and M. Phil (Economics) and recently‚ he has submitted PhD Thesis in Alternative Banking and Its Impact on Customers Satisfaction to Shivaji University‚ Kolhapur www.ijbmt.com Page | 1 International Journal of Business and Management Tomorrow Vol. 1
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