and highly complex environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the
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PROJECT REPORT ON “IDENTIFICATION OF NEW BUSINESS OPPORTUNITY FOR AIRTEL TELEMEDIA DELHI” IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR POST GRADUATE DIPLOMA IN MANAGEMENT FOR GLOBAL INSTITUTE OF MANAGEMENT & TECHNOLOGY UNDER THE GUIDANCE OF: MR MANISH PRABHAKAR MR D.K.BAKCHI‚ ASST. MANAGER (FACULITY GUIDE) BHARTI AIRTEL TELEMEDIA SUSHIL KUMAR
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SECURITY PROGRAM Outline Mecael Getachew Assignment 14 IT-570-OL Scope Cyber security is the most important goal in the United States today. In order to achieve this‚ government agencies and organizations must align the education needed with the required skill-set and knowledge mandatory in the workforce. Information security programs manage business and technical risk by documenting roles and responsibilities in an organization. Information security programs have grown over the last decade
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Customer Relationship Management: IN B2C MARKETS‚ OFTEN LESS IS MORE Grahame Dowling ustomer Relationship Management (CRM) is premised on the belief that developing a relationship with customers is the best way to get them to become loyal and that loyal customers are more profitable than non-loyal customers.1 Frederick Reichheld has argued that a company can achieve significant increases in profits from only small improvements in customer retention rates. The strategy is to engineer increased
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
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can never be somewhat over looked. You need to remember certain things but never once for a split second be ignored. Stakeholders have HIGH expectations and these expectations have to be met by the staff and people who are involved in your program your program must have a vision‚ mission and objectives. According to Influence of stakeholders (2013 January 1st) Http://www.bbc.uk/schools (Influence of stakeholders . (Owners have a big say in how the aims of the business are decided‚ but other groups
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ACKNOWLEDGEMENT When I embarked this project‚ it appeared to me as onerous task. Slowly as I progressed I did realized that I was not alone after all. I wish to express my gratitude to DIRECTOR NAME‚ director‚ COLLEGE NAME‚ FACULTY MEMBER‚ Program co-ordinator who have extended their kind help‚ guidance and suggestion without which it could not have been possible for me to complete this project report. My sincere thanks to my all entire faculty members XXXXX‚ XXXXX and all staff members
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Ethics Program AC504: Ethical Issues in Business and Accounting July 7‚ 2013 Amy Muscarello Our new company is a family owned distribution company called TAM’s. The family has one corporate office in Palatine‚ Illinois. They have ten warehouses in Ohio (Cincinnati‚ Dayton‚ and Cleveland)‚ Wisconsin (Madison and Chippewa Falls)‚ Illinois (Bloomington and Palatine)‚ Minnesota (Eagan)‚ Indiana (Indianapolis)‚ and Michigan (Detroit). The father and son are the CEO and CFO of the company. They
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new things may make a new employee feel insecure and overwhelmed and often are the cause of resigning. Company which invest their money into recruiting process wants their new employees to stay. Orientation programs are an important tool in succeeding in that aspect. Although orientation programs are design to reduce stress associated with starting the new job‚ quite often new employees are presented with huge amount of information and procedures‚ compressed into short brief which only increases the
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traditional shoppers gather information on products and services online‚ but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores‚ for instance‚ to improve their online services by using personalized virtual models
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