in determining the cost of serving customers and as a basis for evaluating the profitabilty of a specific customer or group of customers. Why is this important? Most managers agree that 80% of their profits come from the top 20% of their customers and most important‚ the bottom 20% of their customers are unprofitable. For example‚ to compete with Walmart‚Best Buy works hard to attract profitable customers and equally hard to discourage the unprofitable customers which those that are price shopping
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patients assessed‚ 55% [(95%CI: 50.6% - 59.4%)] were HIV positive. The rate of HIV infection was significantly higher in TB patients with the age group of 40-49 (73.9%) and 30-39 (71.5%) years [OR = 6.61(95% CI: 1.97-23.07; p value = 0.001)] and [OR = 5.86(95% CI: 1.94-18.45; p value = 0.001) respectively. However‚ the rate of HIV infection between urban (56.1%) and rural (49.4%) residents‚ women (58.1%) and men (52.8%)‚ hospital (57.7%) and health center (52.7%) in TB patients
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TUTORIAL SHEET: 1 (Module1: Special Theory of Relativity) 1. Describe the Michelson Morley experiment and discuss the importance of its negative result. 2. Calculate the fringe shift in Michelson-Morley experiment. Given that: [pic]‚ [pic]‚ [pic]‚ and [pic]. 3. State the fundamental postulates of Einstein special theory of relativity and deduce from them the Lorentz Transformation Equations . 4. Explain relativistic length contraction and time dilation in special theory of relativity
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Berhad (012‚ 017‚ 0142) and Digi Telecommunications Sdn. Bhd (016‚ 010‚ 0146‚ 014-30‚ 014-31‚ 014-32) while another minor company which is U-mobile (018). Basically the main competitive factors in the mobile services market are network coverage‚ customer service quality‚ pricing / promotion and brand popularity. First and foremost‚ our group is going to show some short briefing to those telecommunications companies: - Telekom Malaysia Berhad‚ formerly a government agency‚ Jabatan Telekom Malaysia
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and Value Promoting Paths Based on Value Chain Theory∗ Fan Linsheng 1‚ Han Yu2‚ Wang Na2 School of Management‚ Wuhan University of Technology‚ Wuhan‚ P.R. China‚ 430070 2 Shijiazhuang Broud Business Consultation Co. Ltd‚ Shijiazhuang‚ P.R. China‚ 050011 (E-mail: fanlinsheng5700@sina.com‚ hy007@163.com‚ wangna2335721@yahoo.com.cn) 1 Abstract: It has positive significance for promoting hotel value by analyzing hotel service innovation and the way of value improvement. This paper uses value chain
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CRM refers to Customer Relationship Management. It is a strategy that a business or a company to adopt so as to reduce cost and increase profitability by increasing customers’ loyalty and satisfaction‚ i.e. the knowledge about their customers’ needs and wants… etc. By knowing their customers‚ companies can store customers information so as to for future analysis and manage the customers relationship. In CRM‚ it will mainly go through 4 processes‚ i.e. identify the customers‚ differentiate them by
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Personal Values Values are the things that are most important to us‚ and they are the foundation of who we are. “A significant portion of the values we hold is established in our early years—by parents‚ teachers‚ friends‚ and others” (Robbins & Judge‚ 2011‚ p. 10). They may also come from special groups that we are a part of including cultural or religious. A few examples of some personal values include honesty‚ responsibility‚ loyalty‚ respect‚ and ambition to name a few. It is important to
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In Robin Wilson’s article A Lifetime of Student Debt? Not Likely‚ Wilson compares on how even though student loans can get out of control; they do not have to affect the rest of a person’s life. Wilson begins with stating a possible “…national crisis: Student loan borrowing that is threatening the financial future of today’s college students” (256). In other words‚ Wilson’s statement issues that student loans are beginning to get out of control. On the other hand‚ many other people borrow an acceptable
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Abraham Garcia Sangha English 101 10 October 2012 Control Hunger a feeling of discomfort or weakness caused by lack of food or desire to eat. A constant fight that Lamott had with food of etheir eating it or throwing it up because of personal image and not felling comfortable with the image you see in the mirror. Lamott was a very energetic girl‚ always hungry‚ always eating and always thin. At age thirteen she was 100 pounds but in one year gained 30 pounds and that’s where the problems begin
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Charles Manson a Leader in deviance Charles Manson‚ for the last 43 years‚ has captivated a nation. In August of 1969‚ he managed to bring together a group of people which were from a portion of society that no one would seem to associate with the horrendous murders of Sharon Tate‚ Jay Sebring‚ Abigail Folger‚ Voytek Frykowski‚ Steven Parent‚ Rosemary LaBianca‚ and Leno LaBianca. This group which Manson formed was known simply as “The Family.” Some called him a madman‚ some called him a genius‚
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