The impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of
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27-00502 Karen-Nairobi Phone 0720642305 • e-mail ruthkamau2009@yahoo.com RUTH WAMBUI KAMAU OBJECTIVE To give a whole hearted service in Secretarial Position and to develop my career into an effective Managerial Position. PERSONAL DETAILS Age: Nationality: Marital Status: Gender: Religion : Languages: WORK EXPERIENCE January 2004 to 2009 Safety Surveyors Ltd‚ Nairobi 36Years Kenyan Single Female Christianity English‚ Kiswahili Designation: Office Assistant Responsibilities: Dispatching of mails
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keeps its existing customers? Introduction It is said that customers’ loyalty is of great importance for the survival of a certain company in order to retain its existing customers. As Hultén (2007: 256) suggests‚ considering customers and customer-centric views is vital to understand how markets are developed‚ maintained and operated. Customer loyalty is widely seen as a key determinant of a firm’s profitability. It’s a common fact that it costs more to acquire a new customer than retain an existing
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Creating Customer Satisfaction And Profitable Value Chain With E-commerce In Rural India A case based approach Sanjeeve Verma1 ABSTRACT We live in a world increasingly propelled by technological change. The thrust lies in a quest to make our lives better‚ simpler and more productive through electronic commerce (or E-commerce). Agriculture in India has been identified as one of the great promises of e-commerce; the high level of fragmentation present in the supply chain‚ large volumes traded‚ and
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the future. I am very motivated in meeting all of my number one lifetime goals. They are my goals that I am mainly focusing on today and continue to slowly accomplish each day. Specifically‚ I imagine myself completing that goal and it motivates me even more to accomplish it in the long run. On the other hand‚ after watching Tim Urban’s TedTalk‚ I found that I do sometimes procrastinate on my life goals. For instance‚ one of my lifetime goals is to graduate from college with a master’s degree. I know
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Executive Summary Increased customer satisfaction will bring many benefits to organization. It can contribute to better customer service to customers‚ increased the profit of customers. Also‚ the loyalty has been built up through the process of providing good customer services. It can increase the power of competition in market/ In this assignment‚ we use a cord blood storage company called CROYLIFE Group as a case study. Through this case study‚ we would understand the market structure of
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. To find the PVA‚ we use the equation: PVA = C({1 – [1/(1 + r)]t } / r ) PVA = $60‚000{[1 – (1/1.0825)9 ] / .0825} PVA = $370‚947.84 The present value of the revenue is greater than the cost‚ so your company can afford the equipment. 7. Here we need to find the FVA. The equation to find the FVA is: FVA = C{[(1 + r)t – 1] / r} FVA for 20 years = $3‚000[(1.08520 – 1) / .085] FVA for 20 years = $145‚131.04 FVA for 40 years = $3‚000[(1.08540 – 1) / .085] FVA for 40
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CONSUMER ATTITUDE TOWARDS ASIAN PAINTS CONSUMER ATTITUDE.docx (Size: 15.1 KB / Downloads: 19) INTRODUCTION While marketing any product we have to understand the behaviour and attitude of the consumers. The attitude of the consumers is very important. Because‚ the consumers are the core targets in achieving the marketer’s objectives. A brief idea about the consumer behaviour and attitude is as follows an attitude is an idea charged with emotion‚ which predisposes a class of action to
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Appendix 1: RESEARCH SCHEDULE Item No. Activities Involved January February March April 1. Refining: Statement of Problem‚ Objectives of the Study‚ Research questions 2. Design‚ Validate and testing for reliability of measuring instruments 3. Field work and data collection 4. Data management‚ editing‚ coding‚ and input data 5. Data analysis and writing final report Appendix 2: Sample of Initial
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What I had researched for the answer to the question “How can the Benedictine values be translated to peace?” LOVE OF CHRIST AND NEIGHBOUR Benedictine life‚ like that of all Christians‚ is first and foremost a response to God’s astonishing love for humankind‚ a love expressed in the free gift of God’s beloved Son‚ Jesus Christ. Love‚ the motive for monastic life and its goal‚ tops St. Benedict’s list of tools for good works (RB 5:10‚ 7:67-69‚ 4.1-2). Yet the Rule recognises many ways in
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