Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Judging customers can turn off big spenders ARTICLE : Awadhesh Singh Just as you can’t judge a book by its cover‚ you shouldn’t judge customers by the way they dress‚ speak or act. Years ago‚ a colleague of mine sold stereo equipment at a regional electronics store outside of Tacoma‚ Wash. One night‚ the staff was preparing to lock things up when a scruffy-looking young man entered. He was dressed much more casually than the typical customer: torn jeans‚ a soiled sweatshirt and a ratty
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Jackson‚ S. E. (2011). Whose customers are they? Journal of Business Strategy‚ 32 (3)‚ 47-49. Whose customers are they? The Authors Stuart E. Jackson‚ Vice President at L.E.K. Consulting LLC‚ Chicago‚ Illinois‚ USA Abstract Purpose – Many product organizations recognize the benefits of outsourcing manufacturing of key components or even entire product lines to China and other low labor cost countries. But while the cost savings are obvious‚ many product companies fail to grasp the parallel
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Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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Customer orientation. The retailer should verify the characteristics and needs of its targeted consumer and endeavors to please the needs to the highest (Bermann and Evan‚ 2012). As noted by Scheer and Loos (2002)‚ to categorize the customer-oriented spectrum’s services and products‚ it is essential to identify appropriate parameters. An appropriate parameter as guideline is the degree of individuality whereby it illustrates the output of orientation of a customer’s individual need based on his
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the place. Fast Food Restaurant: McDonald’s 1) McDonald provides self-service facilities to its customers. The customers come to the restaurant‚ book their order at the order and payment counter. The staff of the restaurant provides the food items on the table of the customer or the customer himself can take it to the table. All the franchise of the Organization follows the same pattern to provide unique and standardized services. The orders are delivered to the customers within the fraction of
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under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
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BA (Hons) Hospitality & Tourism Management Small Business Development and Entrepreneurship MODULE CODE: 6HO712 CW1 Business plan: Vapiano restaurant Student information: Student name: Oman Anja Student ID: 54151 Class: BA1 Module: Small Business Development and Entrepreneurship e-mail: anja.oman@ihtti-mail.ch Lecturers: Yuriy Barabentsev / Jaco von Wielligh Word count: 3‚725 Date of Submission: 20.3.2015 TABLE OF CONTENTS 1 EXECUTIVE SUMMARY 3 1.1 Business Objectives 3 1.2 Mission
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Authentic Mexican Restaurant is a small‚ 58 seats restaurant‚ situated in a mature business district. It offers a broad range of Mexican food prepared and served in traditional Mexican theme. There were many customers‚ and tips for waiter Ivan Karetski were great; however they started declining. (Krajewski‚ Ritzman‚ & Malhotra‚ 2013). After made customer survey regarding Friday and Saturday evening mealtime‚ the management of The Jose’s Authentic Mexican Restaurant noticed that customers are mostly complaining
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