Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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PRINCIPLES OF MANAGEMENT III DEFINE ORGANIZATION; DISCUSS THE CHARACTERISTICS‚ IMPORTANCE AND ITS SIGNIFICANCE. INTRODUCTION: The word is derived from the Greek word ORGANON‚ itself derived from the better-known word ERGON which means "organ" – a compartment for a particular task. ORGANIZATION is the foundation upon which the whole structure of management is built. It is related with developing a frame work where the total work is divided into manageable components in order to facilitate the achievement
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As I walk in my comfortable well-fitted Nike shoe‚ I lack the knowledge behind the journey of the shoe’s existence. The Nike brand‚ better recognized as the swoosh logo or slogan of “Just Do It”‚ is also the violator of several labour practices. To begin‚ the creation of Nike shoes is accomplished in sweatshops in Indonesia‚ China‚ and Vietnam (Global Exchange‚ n.d.). On a typical day in Vietnam‚ Nike shoes are manufactured in a factory where human dignity is nonexistence. These violating practices
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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CONTENTS PAGES 1.0 The market problem of Coca Cola in United States 2-6 1.1 The launch of the new Formula of Coca Cola brings The market failure 1.2 PESTLE analysis for Coca Cola Company 1.2.1 Political 1.2.2 Economical 1.2.3 Social 1.2.4 Technological 1.2.5 Law 1.2.6 Environmental 1.3 Regulatory authority addressed the market failure of Coca Cola Company in United States
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My Focus Strategies Some students have trouble staying focused in class and with homework. Many things can be a distracting for a student who has difficulty keeping their attention on their assignments. Here are several strategies that can help the students stay focused. To begin with the strategy to allow students to release energy. Students need to release their stored energy before beginning their assignments. This can be accomplished by completing household chores‚ engage in some type of
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ORGANIZATION GROUP FLOW In an organization‚ communication flows in 5 main directions- 1. Downward 2. Upward 3. Lateral 4. Diagonal 5. External 6. Laissez-faire 1. Downward Flow of Communication: Communication that flows from a higher level in an organization to a lower level is a downward communication. In other words‚ communication from superiors to subordinates in a chain of command is a downward communication. This communication flow is used by the managers to
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Nike Case Study By Mark Colasurdo‚ Andrew McMullen‚ Jonathan Burd‚ Gaoxing Feng‚ and Jie Leng Background: Kimi Ford‚ a portfolio manager at North Point Group‚ is looking into the profitability of investing in the stocks of Nike for her fund that she manages. She is supposed to base her decision the company’s data which was disclosed in the 2001 fiscal reports. While Nike management had addressed several issues that are causing the decrease in market sales and stock price‚ management presented
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Case Analysis‚ Focus on Leadership Thomas Webb St. Johns River State College Case Analysis‚ Focus on Leadership Coaching is an effective tool for developing leadership and communications skills if it is done correctly. Many people fail to see how their actions appear to others‚ and they fail to realize that they may not be very effective at getting their point across. These are some areas that having a coach can help address and fix. A coach could provide an honest assessment of your communications
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