SYNOPSIS [pic] A Project Report on “Credit Risk Management in Kotak Mahindra” SUBMITTED TO SUBMITTED BY Jaya Sree CONTENTS 1. Introduction. 2. Objectives. 3. Limitations. 4. Methodology. 5. Reference Introduction of the Topic: CREDIT: The word ‘credit’ comes from the Latin word ‘credere’‚ meaning ‘trust’. When sellers transfer his wealth to a buyer who has agreed to pay later‚ there is a clear implication of trust that the payment will
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the success of Yes Bank through the framework of Blue Ocean Strategy 1. Value Innovation: Value innovation is the simultaneous pursuit of differentiation and low cost. Yes Bank‚ which started in 2004 without any institutional‚ has a formidable task to succeed in environment that was led by established bank. Yes Bank took the industry by surprise when it allowed customers to withdraw money from other banks ATM with no surcharge even before the policy came in. As the bank grew it outsourced the
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Bank mergers have increased rapidly in the past few years. Many wonder are so many mergers really necessary. The consolidation of two large banks could affect the relationship between the community‚ customer and the employee. Along with the merging of the two industries comes change for everyone involved. There is a lot of competition in the banking industry‚ which is the main reason for so many bank mergers. Bank mergers can improve competition and can be beneficial to the community if both
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Management Thesis - II Final Report On A Comparative study of customer services in ICICI and SBI. Submitted by M.J.VIDHYAA II YEAR MBA INC KEELKATTALAI Under the Guidance of DR.J.GAYATRI FACULTY GUIDE INC KEELKATTALAI 1 ICFAI National college‚ KEELKATTALAI (Certificate from Faculty Supervisor) CERTIFICATE This is to certify that the Management Thesis titled “A Comparative study of customer services in ICICI and SBI” submitted by M.J.VIDHYAA Enroll No: 7NBCT011 during Semester
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expansion‚ and improving customer value‚ satisfaction‚ profitability‚ and retention. CRM software applications embody best practices and employ advanced technologies to help organizations achieve these goals.( Mc Dougall‚2004) CRM focuses on automating and improving the institutional processes associated with managing customer relationships in the areas of recruitment‚ marketing‚ communication management‚ service‚ and support. CRM takes a very customer-centric view of the entire customer life cycle‚ which
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Customer Relationship Management • “The purpose of a business is to create customers” – Peter Drucker • New customers cost you money – money spent on advertising and marketing 1 Company Orientations toward the marketplace 2 CRM Customer Relationship Management (CRM) enables an organization to better management relationships with suppliers‚ distributors‚ and dealers‚ among others 3 CRM • The purpose is to identify‚ retain‚ and place the right kind of customer and foster
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industry growth and new competition‚ today’s retail banks are under tremendous pressure to grow organically. With formidable competition from both traditional brick and mortar operations and emerging Internet banks‚ a large number of banks are having trouble meeting performance expectations because they are unable to differentiate their business‚ reach customers likely to respond to new sales opportunities or make the most of their valued staff. Banks that define and implement solutions to
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Customer relationship management (CRM) is a business philosophy and set of strategies‚ programs‚ and systems that focuses on identifying and building loyalty with a retailer’s most valued customers (Levy‚ Weitz 275). A loyal customer is one who is committed to purchasing merchandise and services from a specific retailer‚ he or she resists the efforts of competitors‚ and also has an emotional attachment to a retailer. The four steps involved in the formation of a CRM program are collecting customer
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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ADMN - 3170h | Essay Assignment 1: “In the retail context‚ doing business and living life converge” | | Throughout the centuries and decades of human presence‚ the theme that have time after time resonated and stayed constant is inevitable change. Change is the pushing factor that contributed to innovation‚ growth and evolution; nowhere is that theme more predominate than the twenty-first century and even more so in the business environment. The delicate balance between the consumers
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