of the customer service department. During the organizational attachment period an intern works on a project and writes report on that project in the report-writing period. I have been routed in the customer service division (CSD) of Bank Alfalah Limited‚ Motijheel Branch‚ under the supervision of Mr. Md. Maksudul Haque‚ the head of Customer Service Division. I decided to work in this department and selected the subject of my internship report as “Analysis of the Customer Satisfaction of Bank Alfalah
Premium Bank
I. Major Steps in Merchandise Buying and Handling A. Merchandise management is the analysis‚ planning‚ acquisition‚ handling‚ and control of the merchandise investments of a retail operation. Exhibit 9.1 illustrates the major steps in the merchandise management process. 1. Analysis is used in the definition because retailers must be able to correctly identify their customers before they can determine the needs and wants of their consumers. 2. Planning is included because retailers must
Premium Pricing Marketing
Carine Bourgeaux Nur Afidah Stephanie Courtadon Customer Relationship Management Case ROYAL BANK OF CANADA Developing and Implementing CRM Strategies Royal Bank of Canada I. A GLANCE LOOK OF RBC (Royal Bank of Canada) The Royal Bank of Canada is the leading financial services provider in Canada. It has a $ 165 million asset‚ $ 1 billion profit. The service from this company relates with a huge amount of customer‚ for their customer base reach over 10 million and 1.3 million of them already
Premium Customer relationship management
I selected to volunteer my time to the food bank because they are the local non-profit organization serving the needy in our community‚ and I consider that food bank is essential for stopping hunger. My volunteering at the local Bread of the Mighty Food Bank has provided a great experience for me. This food bank was established in 1987 to serve five counties in Florida. The primary function is to acquire‚ store‚ package‚ and distribute food and other required essentials with the help of more than
Premium Food Malnutrition Homelessness
ENTERPRISES IN THE CHOICE OF A SUITABLE RETAIL BANK : A CASE STUDY OF NAIROBI REGION‚ KENYA. By MWANIKI DANIEL KAMAKIA D53/0L/14070/05 A RESEARCH PROPOSAL SUBMITTED TO KENYATTA UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF MASTERS OF BUSINESS ADMINISTRATION 2008 ABSTRACT Retailing is traditionally defined in terms of the retailers’ place in the distribution of tangible products. However‚ the retail function may be more widely defined where
Premium Bank
ago‚ the concept of category management revolutionized retailing and its fundamental approach towards merchandising. Category Management is a way of managing products on the level of a product group‚ rather than on the level of single product. At the core of the Category management concept is a focus on a better understanding of consumer needs as the basis for retailers and suppliers strategies goals and work processes. The evolution of the concept of category management is closely linked to the development
Premium Management Strategic management Strategic business unit
COLLEGE OF ARTS AND SCIENCE Coimbatore -14 An autonomous college and Affiliated to Bharathiar University The effects of Promotional strategies in the Marketing of financial services in ICICI Bank by Suryabala.S BBM II Dec 2011 The effects of Promotional strategies in the Marketing of financial services in ICICI Bank 2011 TABLE OF CONTENTS: Preface Executive Summery o Research objectives Introduction o Scope Research o Research methodology o Sampling o Data collection Literature
Premium Bank Marketing Online banking
Management Problem: To make a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas in
Premium Research Customer service Customer
Indian Bank It is indeed a great pleasure of pride to be able to present this project of Customer service at Indian bank. The completion of the project work is a step ahead in a life of students who want to show their creativity in their education career. I wish to thank to my project guide Mr. Ramnathan Iyer for his constant encouragement in completing the project successfully‚ and also for his voluble guidance and expert advice and practical knowledge which contributed to the success of
Premium Bank
In the retail industry‚ it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising‚ displays‚ and pricing all “scream out” to attract new customers. This focus on pursuing new customers is certainly prudent and necessary‚ but‚ at the same time‚ it can wind up hurting us. Therefore‚ our focus really should be on the 20 percent of our clients who currently are our best customers. In retail‚ this idea of focusing
Premium Management Marketing Strategic management