become a trusted advocate of the individual and the community. • We build our business around the customer‚ and motivate our people to get the right results for our customers and partners. • In making decisions we always take into account our customers’ views and put ourselves in their position. • We welcome and encourage involvement in decision-making processes by our customers and partners. • We will be ’easy to do business with.
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Comparative Study of Bank’s Retail Loan Products for Bank of Baroda Under the supervision of Mr. N. K. Kalani (Chief Manager‚ Retail Loan Factory‚ DMR - I) New Delhi Institute of Management 50 (B&C)‚ 60‚ Tughlakabad Institutional Area‚ New Delhi – 110062. Acknowledgement First and foremost‚ I wish to thank Bank of Baroda for providing me opportunity to undergo my internship training. I am very much thankful to Mr. Nand Kishore Kalani (Chief Manager‚ Retail Loan Factory) for his constant
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technological developments. While banks are becoming more customer focused and market driven‚ customers are becoming more demanding and selective in their preferences. Minimizing of customer switching is one of the biggest challenges facing bankers today. This paper aims to examine the role of the service quality in determining switching behavior of the retail banking customers. Data gathered through a survey questionnaire from a random sample of 360 retail‐banking customers in the Western Province of
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Travel Retail Analysis The Travel Retail industry can be defined as the sale of services and products trough channels such as airport stores‚ airlines‚ cruise lines‚ downtown duty free stores or any other related to travel environment. Even tough these retail stores have to pay for concession fees; they are exempt from the payment of certain taxes that make the product very attractive to the final customer. I believe the Travel Retail is very susceptible to the economic variations and
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A PROJECT REPORT ON AXIS BANK PRODUCTS‚ SERVICES AND FUNCTIONING SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION (B&I) GURU GOVIND SINGH INDRAPRASTHA UNIVERSITY‚DELHI SUBMITTED TO: SUBMITTED BY: Batch No:- 2008-2011 MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES AFFILIATED TO GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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Introduction Macquarie Bank has been recognised as one of the most prestigious banks in Australia and around the world. Macquarie was established in Australia in 1969‚ it began operations in Sydney in January 1970 with only three staff. Macquarie Bank first opened its doors for business on 1 March 1985 with a retail branch in Sydney. Today‚ Macquarie Bank operates in a range of investment banking‚ commercial banking and selected retail financial services markets both in Australia and overseas
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| Retail Industry 2012 | CBE Marketing | | | Submitted byAbhijit Joshi (74)Yogesh Marakani (87)Mohil Shrivastava (91)Monish Nikam (103)Priyesh Tugnawat (114)Puneet Bhardwaj (115)Raghvendra K V (117)Rahul Singh (119)Visheta K (176) | INDEX Sr. No | Title | Page No. | 1 | Executive Summary | 2 | 2 | Introduction | 3 | 3 | Facts about the industry | 5 | 4 | Regulations in Retail Industry | 9 | 5 | Retail Industry market | 13 | 6 | Industry Outlook | 15 | | References
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FDI in retail will benefit consumer‚ create opportunities: US Washington‚ Dec 8‚ 2012 (IANS) The US government and corporate America alike have welcomed the Indian parliament’s approval of foreign direct investment in multi-brand retail‚ saying it would spur investment in infrastructure and benefit the consumer. "We believe direct foreign investment in retail will grow markets in India as it has in China‚ Brazil‚ and many other developing economies‚" State Department spokesman Mark Toner
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2.4 Dynamic Experience Management in Virtual Worlds for Entertainment‚ Education‚ and Training Recent workstations have the facility to build the storytelling incident interactive by concerning a contestant or beginner as a personality in the story itself. An outline for creating interactive stories for amusement‚ instructive‚ and guiding purposes is offered based on a sort of agent called knowledgeable director(experience manager). An experience manager (a simplification of a drama manager) is an
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