MARKS : 80 COURSE :MRM SUB : RETAIL MANAGEMENT N. B. : 1) BOTH CASE STUDIES carries equal marks. 2) All questions are compulsory CASE NO. 1 THE OUTLOOK FOR SOFT GOODS SPECIALITY STORES Introduction Soft goods specialty retailers are on a quest to grow‚ with the high-growth ``stars’’ working to maintain momentum by rolling out successful concepts nationally while investing in new concepts that offer long-term promise. The less stellar performers are
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Retail Management Term Paper Mar 4232 Springs – 2014 CRN 10230 Lori Frantz History Charles Lewis Tiffany and John B Young founded Tiffany’s in 1937. Charles Tiffany borrowed $1000 from his father to begin a “stationary and fancy goods emporium.” They sold jewelry‚ sterling silver‚ china‚ crystal‚ stationary‚ fragrance‚ personal accessories and some leather goods The new emporium was located in downtown Manhattan. “. They discovered a newly emerging “American style” that departed
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DEPLOYING THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN RETAIL BANKING A Research Paper Company: HDFC Retail Banking‚ India. Submitted By ANIL KUMAR DEVARAKONDA (111-00-2004) DATE: August 21st‚ 2011 COURSE: MKTG 510 – Electronic Commerce INSTRUCTOR: PROFESSOR GEORGE EDEH UNIVERSITY OF NORTHERN VIRGINIA 7601 LITTLE RIVER TURNPIKE‚ ANNANDALE‚ VA 22003 Abstract This research paper attempts to conduct a study of deployment of Customer Relationship Management (CRM) best practices
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to emerge as the largest retail chain in the UK. In 1997‚ Terry Leahy (Leahy) took over as CEO of Tesco. He aimed to make Tesco a ’Value Retailer.’ Leahy named the strategy he wanted to adopt as ’The Tesco Way’ which comprised of the company’s core purpose‚ values‚ principles‚ goals and the Balanced Scorecard. Tesco adapted the Balanced Scorecard approach to meet its own requirements renaming it the Steering Wheel which had four quadrants - operations‚ people‚ customers and finance. The case highlights
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Retail Banking Of Axis Bank (Summer Internship Report) From 3rd June to 24th July ACKNOWLEDGEMENT I express my deep gratitude to AXIS Bank division‚ Kanpur for giving me this opportunity to do summer internship. I acknowledge the give and take relationship wherein I could work diligently on the project assigned to me and contribute to the organization with my efforts and get essential credit to my profile before I enter the corporate
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(Faculty Guide) DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY PHAGWARA 2010 1 PREFACE This research project is a part of the business administration course being taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been
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ENTREPRENEURSHIP AND SMALL BUSINESS MANAGEMENT BUSINESS PLAN REPORT DYNAMITE STORE Business plan Content: Content: 3 1.0/ Executive Summary 5 1.1/ Objectives: 7 1.2/ Mission: 7 1.3/ Key to success: 8 2.0/ Company summary 8 2.1/ Company Ownership 9 2.2/ Start-up Summary 10 2.3/ Company Location and Facilities 13 3.0/ Services: 13 3.1/ Service Description: 14 3.2/ Competitive Comparison 16 3.3/ Sales Literature: 17 3.4/ Sourcing: 17 3.5/ Technology:
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International Research Journal of Finance and Economics ISSN 1450-2887 Issue 94 (2012) © EuroJournals Publishing‚ Inc. 2012 http://www.internationalresearchjournaloffinanceandeconomics.com Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan Muhammad Imtiaz Subhani Iqra University Research Centre-IURC‚ Iqra University- IU Defence View‚ Shaheed-e-Millat Road (Ext.) Karachi-75500‚ Pakistan E-mail: drsubhani@yahoo.co.uk Tel: (92-21) 111-264-264 (Ext. 2010); Fax:
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COUNTRY REPORT ON CUSTOMER LOYALTY IN RETAIL SECTOR WITH SPECIAL EMPHASIS ON TESCO Submitted By: Rajat Kaul A1808709003 2009-2011 Submitted To: DAVID OGLE TABLE OF CONTENT Chapter 1 Introduction Introduction Aims and Objectives Chapter 2 Literature Review The Concept of Loyalty Loyalty Programs in India Chapter 3 Methodology Research Methodology Comparative Analysis Chapter 4 Analysis
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analysis 3.2. Conventional consulting back draws 3.3. Customer experience survey 3.4. Problem statement 3. Proposed solution 4.5. Services description 4.6. Audit process 4. Costs 5. Conclusion * Appendix - Surveillance equipment 1. Introduction Telixo Consulting (Pty) Ltd. hereinafter referred to as Telixo Consulting‚ Telixo and ’we’; is a provider of Efficiency‚ Customer Experience and and Integrity
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