International Journal of Scientific & Engineering Research Volume 4‚ Issue 1‚ January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty‚ a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives‚ TQM is one of the
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about the low-cost airline concept‚ the Malaysia airline industry and AirAsia’s key competitors‚ Tiger Airways‚ Jetstar and Firefly. Ten marks (10) will be allocated for the technical quality of the assignment and students will be penalized if the answers exceed the maximum length requirements. QUESTION 1 Identify and briefly describe four (4) trends in the macro environment that will have an influence on the low cost airline industry. (20 marks) Structure your answer using the following
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Submitted by Muhammad Shabbir Hassan Date: 02 Feb‚ 2011 Department of Computer Science Faculty of Applied Sciences International Islamic University Islamabad (2011) Critical Success Factors (CSFs) in ERP Implementation in Pakistan Muhammad Shabbir Hassan International Islamic University Islamabad‚ Pakistan ABSTRACT Organizations need information previously fragmented within its different Information Systems (IS)
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6. What are the key success factors in the European airline industry? ---When addressing this question we find it worthwhile to remind students that a KSF is what any firm in the industry must do to be successful. Based on this definition‚ the following KSF’s apply to the European airline industry: (1) A reputation for safety – This is a fundamental KSF for any segment of the airline industry. If a firm is not viewed as safe by potential passengers‚ they will not use the carrier. (2) Offering
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Vodafone’s Success factors Assignment 2 Name: Adel Ahmed ID: 105163 2011 Adel Ahmed 12/31/2011 “A guy talking to people about “toiletpaper.com” can raise $1 million over the course of a lunch‚ while someone who has a cure for liver cancer is totally ignored by venture capitalists” –Ronald Bland‚ Maryland enterprise investment fund(Egbert‚ 1999a:63).” ‚Buss(2001). As quoted by Buss‚ technology based ventures have the edge over regular ventures; using the latest technology will
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Research on Reliance History: Reliance group was founded by Dhirubhai Ambani in 1966 as a polyester firm. Dhirubhai started the equity cult in India. Reliance later entered into financial services‚ petroleum refining‚ power sector. By 2002 Reliance had grown into a U$15 billion conglomerate. After the death of Dhirubhai Ambani on 6 July 2002‚ Reliance was headed by his sons. The group was formed after the two feuding brothers Mukesh Ambani and Anil Ambani‚ split Reliance Industries. Anil Ambani
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great efforts into finding out what can influence project success. Through their continuing work and precious experiences‚ what factors dominate the success of projects is well documented in literature. The use of these guide texts can help project managers to deal with difficult tasks. Moreover‚ it is unanimous consensus that project critical success factors are necessary for management team to achieve project objectives and ensure success. If they are well considered and addressed‚ then it is more
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Critical Success Factors of Enterprise Resource Planning Systems Implementation Success in China Liang Zhang‚ Matthew K.O. Lee‚ Zhe Zhang1‚ Probir Banerjee Department of Information Systems‚ City University of Hong Kong‚ Hong Kong‚ China iszhang@is.cityu.edu.hk; ismatlee@cityu.edu.hk; ispb@is.cityu.edu.hk 1 Faculty of Business Administration‚ Northeastern University‚ Shenyang‚ China Zhangz27@hotmail.com ERP systems were introduced to China at the beginning of 1980s when several state-owned companies
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Key Success Factors Retailer Industry Number of Rivals Wal-Mart’s primary competitors were Kmart and Target. Wal-Mart also competed against category retailers like Best Buy and Circuit City in electronics‚ Toy “R” Us in toys‚ Kohl’s and Goody’s in apparel; and Bed‚ Bath‚ and Beyond in household goods. It also competed against warehouse club segment like Costco Wholesale‚ Sam’s Clubs and BJ’s Wholesale Club. Internationally‚ Wal-Mart‘s biggest competitor was Carrefour. Scope of Rivalry Wal-Mart
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What are the Key success factors of Zara? “The ability to respond to customer requirements on a timely basis has always been a fundamental element of the marketing concept.” Martin Christopher et.al. Hence‚ it is important being proactive in a market such as the fast-fashion industry which Zara is operating in‚ time is always a crucial factor. The fast-fashion market‚ amongst other things‚ is characterized by short lifecycles‚ high volatility‚ low predictability‚ and high-impulse purchases. Therefore
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