BUSINESS CRISIS MANAGEMENT HO CHI MINH CITY UNIVERSITY OF EDUCATION ENGLISH DEPARTMENT MANAGEMENT THESIS Business Crisis Management SUBMITTED BY: HOANG TRAN QUYNH NHU SUPERVISOR: MRS. NGUYEN THI NGAN HA‚ MBA PLAGIARISM STATEMENT I certify that this assignment/report is my own work‚ based on my personal study and/or research and that I have acknowledged all materials and sources used in its preparation. Signature _______________________________________________________________
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Toyota was not able to handle the crisis that was facing them; it was improper crisis management that led to their downfall in sales at that time. It took Toyota many years to gain the trust of its customers and it only took less than nine months for it to lose the trust of its customers and any future customers. One of the main factors is the importance of knowing your suppliers and the quality that the parts they produce. There must be a supply chain management‚ to insure quality parts for its
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EXXON VALDEZ OIL SPILL Relevant Facts On March 24‚ 1989‚ there were several ruptured tanks of the Exxon Valdez that allowed approximately 11 million gallons of crude oil to pour into the Gulf of Alaska. As soon as this happened‚ it started what would be described as one of the most dreadful environmental disasters in the history of oil drilling. A few months after‚ there were enormous surges of wind and waves that caused the oil to spread further out into the shorelines of Prince
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business plan in place for this type of crisis ("Chile Mining Accident (2010)"‚ 2011). A crisis management plan is crucial to have in a mining company‚ but every company large or small should have one. No business plans on encountering a situation that cause’s a disruption in their day to day business or laws suits against the company. However‚ that doesn’t mean businesses shouldn’t make a crisis management plan for if and when such incidents occur. A crisis management plan is a basic guide to providing
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is a sector that is more possible to be affected when a crisis occurs. As a crisis is defined every natural or man-made disaster that can impact the long-term functions of an organization or prevent it from keep operating normally. Management is never under a tougher test than in a crisis situation. When managers do or don’t do correctly‚ then and there‚ can have long-lasting implications for their organization. A well-defined crisis management program developed and implemented in advance can help
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Introduction ………………………………………………….pg 2 The Exxon Valdez oil spill……………………………………pg 2 Short term effects……………………………………………pg 3 Long term effects……………………………………………pg 3 Canges after the spill………………………………………..pg 4 Legal settlement……………………………………………..pg 4 Reference…………………………………………………….pg 4 Introduction On March 24‚ 1989‚ the tanker Exxon Valdez‚ en route from Valdez‚ Alaska to Los Angeles‚ California‚ ran aground on Bligh Reef
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1 CRISIS MANAGEMENT- IMPORTANCE OF WRITTEN COMMUNICATION SUBMITTED TO- Prof. Roshan Lal Raina SUBMITTED BYGROUP 5‚ SECTION B AMAN KUMAR (PGP30062) ABHISHEK MURARKA (PGP30065) DEVENDRA SINGH (PGP30073) KHUSHBOO GOEL (PGP30084) NAVYA KULSHRESHTHA (PGP30091) NIKITHA TJ (PGP30093) RISHI SINGH (PGP30097) JITENDRA SINGH TOMAR (PGP30418) 11/7/2014 5:39 PM 2 TABLE OF CONTENTS ACKNOWLEDGEMENT ..........................................................................................................
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Crisis management communication plan If the response is efficient in the event of a crisis relevant‚ survival to the organization‚ whether team is prepare or not. The necessary assume for effective work of integrated rescue system is effective communication‚ which is the base assume for his work. Crisis communication is specific area of communication‚ which include external and internal progress of organization during crisis situations. Target of this communication is elimination
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that is in the best interest of staff‚ employees and the company as a whole. It is hoped that this analysis paper will outline the specifics of this incident involving Mr. John Craftman by uncovering the facts of the case as opined by staff and management. This unbiased investigation recognizes that both sides would have varying views of the event‚ and as such‚ different expectations for the outcome. With this in mind‚ this paper will dig a little deeper with the hopes of uncovering other variables
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The crisis situation chosen for the assignment is about the Knight Capital Group’s trading issue in the third quarter of 2012‚ which wiped off over 75% of Knights’ market capitalization. Knight Capital Group‚ is a global financial services that provides market making‚ electronic execution‚ and institutional sales and trading for its clients. At its peak‚ the firm’s high-frequency trading algorithms accounted for almost 20% of all U.S. equities‚ with a market share of 17.3% on NYSE and 16.9% on
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