analysing the key communication and operational strategies used by AirAsia to overcome this crisis. 2. Crisis Event‚ Timeline and Responses Causing loss of lives‚ this crash tragedy is considered a crisis due to the unpredictable event that threatens the important expectancies of the stakeholders and seriously impacts the performance of AirAsia as the organisation (Coombs‚ 2012‚ p. 2). Moreover‚ if this crisis is not assessed properly‚ this tragedy will put its reputation into risk (Doorley & Garcia
Premium Public relations Management Communication
Crises Management As a Critical Organizational Management Function 1 Crises Management As a Critical Organizational Management Function ABSTRACT Man-made errors and natural disasters have become increasingly prevalent in the second half of the 21st century‚ causing crises disruptive to the community at large and organizational infrastructure. When organizational crises ensue‚ leadership is obligated to respond immediately‚ by implementing emergency relief solutions to demonstrate
Free Crisis management Management Social responsibility
Essentials of Mgt Chapter 1-Subject Review Questions 1. Describe a great manager. What makes him or her stand out from the crowd? A great manager is astute‚ a strategic thinker‚ and a self-effacing leader. They are great leaders‚ straight-talkers‚ empathetic‚ have control over their organization and are great organizers. Great managers should also be able to multi-task. They must be able to work with a diverse organization‚ and be free of from prejudices. Great managers should also appreciate
Premium Management Crisis management
Carder Higinbotham Case analysis of the Coca-Cola India Crisis 1. What are the key problems that Gupta should focus on in the short term and in the long term? In looking at the situation‚ hindsight is always 20/20. Gupta would have benefited from the eight steps of crisis management. Step 1: Get control of the situation. Gupta needed to define the real problem‚ use reliable information‚ and a measurable communication objective for handling it. Step 2: Gather as much information as
Premium Soft drink Public relations Crisis management
INTRODUCTION In the 1993 incident of syringes were found in the Diet Pepsi cans‚ it is clearly showed that the company had demonstrated an effective halting from the company’s openness with the media. While dealing and handling with the crisis‚ the PR team of Pepsi focused on both their internal and external publics. It is important for an organization to have a strong internal communication as these internal publics helps to convince the external publics of the organization. The internal publics
Premium Communication Public relations Management
When do you need a proactive crisis management plan? Although proactive crisis management is a must today for each and every business due to the uncertain nature of the business environment in today’s world‚ it is especially important for companies that operate in a very uncertain or risky environment and are expected to face crisis now and then. Proactive crisis management is forecasting potential crises and planning how how to deal with them. Potential crisis that may be forecast can run
Premium Management Crisis management Public relations
How Do I Fix This? Managing a Product-Harm Crisis by xxx Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University xxx ABSTRACT Product-harm crisis situations have increased in frequency no matter which business is targeted and has a negative effect on its operation. In many instances products can be released as defective or pose a health or safety risk to its users. It could affect the whole
Premium Crisis management Crisis
INTERGRATING CRISES MANAGEMENT IN STRATEGIC PLANNING PROCESS IN INTERNATIONAL TRAVEL INDUSTRY INTRODUCTION In the last six to seven years the international travel industry has seen a lot of incidents‚ which have affected the business a lot. “The travel industry‚ although not unique in its vulnerability‚ is nevertheless highly exposed to risks and prone to crises as the result of external events. External shocks‚ such as wars‚ hurricanes‚ terrorist attacks‚ pollution‚ adverse publicity and accidents
Premium Tourism Crisis management Management
RELATIONS IN CRISIS MANAGEMENT. INTRODUCTION This essay is based on the role of public relations in crisis management where I will be introducing what a crisis is and how to manage it followed by the importance of public relations. How to deal with the media in a crisis is explained more in the second part of the essay. To give it practical approach organisations that successfully over came a crisis and organisations with poor crisis management will be described. WHAT IS A CRISIS Every organisation
Premium Public relations Management
certain risks (Baron‚ 2013). Clearly Mattel does not have a sufficiently tight quality control procedure to compensate for the risks of outsourcing to Chinese subcontractors. Design flaws are also a major issue. Although the company responded to the crisis quickly Mattel still faces a number of problems‚ including significant costs associated with the recalls and new monitoring systems‚ potential lawsuits and a hit to its reputation. Stakeholders have something at risk‚ and therefore something to
Premium Consumer Product Safety Commission