analysing the key communication and operational strategies used by AirAsia to overcome this crisis. 2. Crisis Event‚ Timeline and Responses Causing loss of lives‚ this crash tragedy is considered a crisis due to the unpredictable event that threatens the important expectancies of the stakeholders and seriously impacts the performance of AirAsia as the organisation (Coombs‚ 2012‚ p. 2). Moreover‚ if this crisis is not assessed properly‚ this tragedy will put its reputation into risk (Doorley & Garcia
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Essentials of Mgt Chapter 1-Subject Review Questions 1. Describe a great manager. What makes him or her stand out from the crowd? A great manager is astute‚ a strategic thinker‚ and a self-effacing leader. They are great leaders‚ straight-talkers‚ empathetic‚ have control over their organization and are great organizers. Great managers should also be able to multi-task. They must be able to work with a diverse organization‚ and be free of from prejudices. Great managers should also appreciate
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Carder Higinbotham Case analysis of the Coca-Cola India Crisis 1. What are the key problems that Gupta should focus on in the short term and in the long term? In looking at the situation‚ hindsight is always 20/20. Gupta would have benefited from the eight steps of crisis management. Step 1: Get control of the situation. Gupta needed to define the real problem‚ use reliable information‚ and a measurable communication objective for handling it. Step 2: Gather as much information as
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INTRODUCTION In the 1993 incident of syringes were found in the Diet Pepsi cans‚ it is clearly showed that the company had demonstrated an effective halting from the company’s openness with the media. While dealing and handling with the crisis‚ the PR team of Pepsi focused on both their internal and external publics. It is important for an organization to have a strong internal communication as these internal publics helps to convince the external publics of the organization. The internal publics
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Crises Management As a Critical Organizational Management Function 1 Crises Management As a Critical Organizational Management Function ABSTRACT Man-made errors and natural disasters have become increasingly prevalent in the second half of the 21st century‚ causing crises disruptive to the community at large and organizational infrastructure. When organizational crises ensue‚ leadership is obligated to respond immediately‚ by implementing emergency relief solutions to demonstrate
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To: Tim McIntyre‚ Vice President for Corporate Communications at Domino’s Pizza From: Date: April 13‚ 2009 Subject: A Comprehensive Crisis Response Plan Purpose This memo will discuss and put forth a communication response plan for the recent crisis in order to mitigate serious public relation failure. Background On Monday‚ April 13‚ 2009 two employees at a Dominos franchise posted five videos on YouTube showing the employees performing various acts of food contamination. These videos
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When do you need a proactive crisis management plan? Although proactive crisis management is a must today for each and every business due to the uncertain nature of the business environment in today’s world‚ it is especially important for companies that operate in a very uncertain or risky environment and are expected to face crisis now and then. Proactive crisis management is forecasting potential crises and planning how how to deal with them. Potential crisis that may be forecast can run
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business plan in place for this type of crisis ("Chile Mining Accident (2010)"‚ 2011). A crisis management plan is crucial to have in a mining company‚ but every company large or small should have one. No business plans on encountering a situation that cause’s a disruption in their day to day business or laws suits against the company. However‚ that doesn’t mean businesses shouldn’t make a crisis management plan for if and when such incidents occur. A crisis management plan is a basic guide to providing
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How Do I Fix This? Managing a Product-Harm Crisis by xxx Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University xxx ABSTRACT Product-harm crisis situations have increased in frequency no matter which business is targeted and has a negative effect on its operation. In many instances products can be released as defective or pose a health or safety risk to its users. It could affect the whole
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certain risks (Baron‚ 2013). Clearly Mattel does not have a sufficiently tight quality control procedure to compensate for the risks of outsourcing to Chinese subcontractors. Design flaws are also a major issue. Although the company responded to the crisis quickly Mattel still faces a number of problems‚ including significant costs associated with the recalls and new monitoring systems‚ potential lawsuits and a hit to its reputation. Stakeholders have something at risk‚ and therefore something to
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