Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
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performance appraisal. Different scholars have defined performance appraisal differently. Aswatappa‚ K(2007:226) defines performance appraisal as the assessment of an individual’s performance in a systematic way‚ the performance being measured against such factors as job knowledge‚ quality and quantity of output‚ initiative‚ leadership abilities‚ supervision‚ dependability‚ cooperation‚ judgement‚ versatility‚ health‚ and all the like. However‚ Dessler. G (2006:311) has defined performance appraisal as “evaluating
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New York Staff Reports Shadow Banking Zoltan Pozsar Tobias Adrian Adam Ashcraft Hayley Boesky Staff Report no. 458 July 2010 This paper presents preliminary findings and is being distributed to economists and other interested readers solely to stimulate discussion and elicit comments. The views expressed in this paper are those of the authors and are not necessarily reflective of views at the Federal Reserve Bank of New York or the Federal Reserve System. Any errors or omissions are the
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Is It Time for a New Sales System? ABC Hotels (Private) Limited A. A. Name Aaaaaaaaaa 18 November 2013 Executive Summary This project proposal describes a technical and management approach for implementing a new sales system for ABC Hotels (Private) Limited. As the company have difficulties in running the old system and it was not up-to-date‚ the new sales system is highly recommended. Total project duration will be 3 months including analyzing designing‚ testing
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MASS APPRAISAL Table of Content *1‚ Introduction……………………………………………………………..*1 2‚ Discussion………………………………………………………………2 2.1 Examining and testing Normality of the data…………………………………3 *2.2 Assessment on *the performance of an assessment*…*………………………4 2.2.1 Testing the level of appraisal for the assessment…………………………..5 2.2.2 Measures of variability…………………………………………………………5 2.2.3 Examining Assessment Bias…………………………………………….…….6 2.2.4 Kruskal Wallis test for within Submarket group equity…………………
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Factors Affecting Customer Retention in Internet Banking among Hong Kong Professionals and Business Practitioners YAU Suk Ching Eppie MBA Dissertation submitted to the Faculty of Business & Law Newcastle Graduate School of Business University of Newcastle In partial fulfillment of the requirement for the degree of Doctor of Business Administration January 2007 I hereby certify that the work embodied in this thesis is the result of original research and has not been submitted for a university
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plan to achieve my goals of attaining an in-depth knowledge of the financial markets and working towards securing a job in investment banking. Post graduation‚ in the short term my focus would be on securing a job as an analyst in a financial services firm‚ preferably an investment bank‚ to gain the knowledge and experience required for me to pursue an MBA. Furthermore‚ while working I would prepare to give the Chartered Financial Analyst (CFA) exams. Fulfilling my short term goals would assist
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7/27/13 Essay: Credit Based Higher Education System – Status‚ Opportunities and Challenges. | Khelo India khelo india HOME ABOUT THE AUTHOR SAC … ERH ESSAY BLOG STATS Essay: Credit Based Higher Education System – Status‚ Opportunities and Challenges. Pos ted on September 17‚ 2012 by THESUPERMANRETURNS Leave a comment 1 1 ‚09 1 hits FOLLOW BLOG VIA EMAIL Enter your email address to follow this blog and receive notifications of new posts by email. Join 24 other followers
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Introduction Banking can be defined as the business activity of accepting and safeguarding money owned by other individuals and entities‚ and then lending out this money in order to earn a profit. However‚ with the passage of time‚ the activities covered by banking business have widened and now various other services are also offered by banks. The banking services these days include issuance of debit and credit cards‚ providing safe custody of valuable items‚ lockers‚ ATM services and online
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Performance Between PCB and NCB of Banking System in Bangladesh This study attempts to identify the factors related to service performance of all the nationalized & private commercial banks of Bangladesh in a portfolio. It identifies the relationship between age‚ educational background‚ profession‚ and length of involvement‚ types of services obtained by the consumers from the banks and the service quality factors. An extensive survey has been performed with a structured questionnaire to identify
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