Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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A convenience store chain attempts to be responsive and provide customers with what they need‚ when they need it‚ where they need it. - What are some different ways that a convenience store supply chain can be responsive? - What are some risks in each case? Answer: A supply chain could accurate its responsiveness if it is able to improve in these criteria: - Respond to wide ranges of quantities demanded - Meet short lead times - Handle a large variety of products - Build highly innovative
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As an educator its essential to get a good understanding of each child’s family life‚ traditions‚ culture as much as you would their sleep routine‚ food‚ interest etc. Having an understanding of a child’s world at home and at childcare is the best way to understand their behaviour‚ expectations and personality. Without knowing such a big part of their life it would be unrealistic to try and plan for them in the class‚ as you may not have taken their needs or wants into account. Understanding the
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Creating Strong Brands Sue Dean Interbrand’s Top Global Brands http://www.interbrand.com/best_global_brands.aspx Group Discussion Think of a powerful brand What factors make it successful? Brands - Many definitions….. “A brand is a product or service made distinctive by its positioning relative to the competition and by its personality” Hankinson & Cowking Building Strong Brands • Strong brands have a strong identity / personality which are built on a unique set of
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project a company’s culture? List some examples. Culture is a composite of many factors that project the shared values of the people who work in a firm. Thus‚ the way an employer behaves his/her employees will be similar to the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are
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“The only way out of the labyrinth of suffering is to forgive.” John Green. In the book Looking for Alaska by John Green‚ the characters attempt to find every possible way out of a labyrinth‚ which everyone can find themselves while they still exist. While exploring‚ they discover that there is more to it than they can understand‚ because somethings just don’t have a fair explanation to make us truly believe. But‚ this doesn’t stop Green from suggesting us to try and seek a great perhaps‚ as Miles
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Creating Customer Satisfaction And Profitable Value Chain With E-commerce In Rural India A case based approach Sanjeeve Verma1 ABSTRACT We live in a world increasingly propelled by technological change. The thrust lies in a quest to make our lives better‚ simpler and more productive through electronic commerce (or E-commerce). Agriculture in India has been identified as one of the great promises of e-commerce; the high level of fragmentation present in the supply chain‚ large volumes traded‚ and
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Creating an Ethical Organization How to Create an Ethical Workplace? Ethics in the workplace are vital‚ even to small business owners. No company wants to be known as unethical‚ and employees are more apt to display higher morale and more productivity when they know they are working for a morally sound company. It is important to create a conscientious workplace that is transparent‚ both to employees as well as the general public. Small business owners should never tolerate inappropriate behavior
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The second strand for preparing culturally responsive teachers according to Villegas and Lucas‚ teachers have to maintain an attitude that is supportive of the linguistically diverse culture is a requirement for culturally responsive teaching to be successful. (Lucas and Villegas‚ 2002) Teachers value that there are many different ways to learn‚ speak‚ think‚ behave and learn. Instead of seeing the diverse students as a challenge in education they see them as an asset in the classroom for all
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