response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have already spoken with my employees and am confident this
Premium Good English-language films American films
production of “Good health” by Pearson and “MKG” biscuits Accept the proposal by APL and become a CMU. Either of the decision should be taken as soon as possible. Hence‚ the advantages and disadvantages of KPCL accepting the proposal with APL should be carefully analyzed before a right decision is taken. Merit – Demerit Analysis: KPCL has tied up currently with Pearson in producing “Good Health” Biscuits. The conversion ratio provided by Pearson is also high. Hence it might seem to be a good option
Premium Costs Economics Cost
SUMMARY OF GOOD AND SERVICES TAX (GST) WHAT IS GST? Good and service tax is a direct tax code to be implemented by the government. It is a comprehensive indirect tax to be levied on manufacture‚ sale and consumption of goods as well as services at a national level. Integration of goods and services taxation would give India a world class tax system and improve tax collections. It would end the long standing distortions of differential taxation treatments of manufacturing and service sector. The
Free Tax Taxation Indirect tax
2.5.2 SOA specific cost estimation approaches As the traditional cost estimation approaches failed to estimate the cost of SOA projects‚ SOA specific cost estimation approaches were proposed to address the SOA characteristics. 2.5.2.1 Linthicum Formula This formula is one of the earliest approaches of SOA cost estimation[7]. The cost of SOA is calculated based on equation (1) Cost of SOA = (Cost of Data Complexity + Cost of Service Complexity + Cost of Process Complexity + Enabling Technology
Premium Balance sheet Generally Accepted Accounting Principles Asset
Report on providing An School Internal Shuttle Bus Service In the Singapore Polytechnic Prepared for Mr. Tan Hang Cheong Principal Singapore Polytechnic Prepared by Wang Jie Student DAC/2A/06 Singapore Polytechnic 3rd July 2008 Acknowledgements I would like to thank the following people for their help in the preparation of this report: ▪ Our group members o Belinda o
Premium Bus Bus stop Public transport
Support-Service Costs ANSWERS TO REVIEW QUESTIONS 10.1 The following factors should be considered when deciding whether to outsource a support service: • cost • quality‚ timeliness‚ and reliability • security of sensitive information • knowledge required 10.2 Some of the costs of cost allocation include: • additional bookkeeping; • additional management costs in selecting allocation methods and allocation bases; and • costs of
Premium Costs Cost
Merit Goods and Services Merit goods are those goods and services that the government feels that people will underconsume‚ and which ought to be subsidised or perhaps provided free at the point of use so that consumption does not depend primarily on the ability to pay for the good or service. • • • Both the state and private sector provide merit goods & services. We have an independent education system and people can buy private health care insurance. Consumption of merit goods is believed to generate
Premium Economics Externality Welfare economics
customers:- 1) Goods Anything that can be offered to a market for attention‚ acquisition‚ use or consumption that might satisfy consumer’s / customer’s need or want is called Good. 2) Services Any activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything‚ is called Service. Difference between Goods & Services There are various differences between goods and services but they can be classified
Premium Management Strategic management Organization
their own “good life”. What each person’s good life is and what it takes to attain that life differs greatly across all aspects of humanity‚ causing it to require much time and effort for each person to discover their concept of a good life. This makes sense because of the vast differences in beliefs‚ experiences‚ and opinions that also play a part in constructing a large gap in social and financial statuses. For every human the sacrifices and benefits that come with finding one’s good life are considered
Premium Religion Plato God
Be Specific The sun was shining on the flower in the window‚ no‚ wait‚ scratch that. The summer sun was shining on the pink rose sitting on the windowsill. Now doesn’t that sound better? Natalie Goldberg believes people should be specific. It paints a vivid picture when we do. Buying a book of the names of plants and flowers in her environment was her start to feeling ore connected and grounded to our Earth. To know what you are looking at on the path to your home from school may make you
Premium Earth Writing William Carlos Williams