two rings or less conveys efficiency and willingness to serve. And‚ by answering with a simple “Thank you for calling Software Industries” express appreciation to the client and proper courtesy titles are very important to maintain throughout the conversation as well. Maintaining a smile even over the phone is also important if I were to be mad or feeling stressed out it would be evident through my voice tones but by smiling it eases the client and lets me feel that I am willing to assist them
Premium Frustration Resolution
SECURE ELECTRONIC TRANSACTIONS Introduction Secure Electronic Transactions (SET) is an open protocol which has the potential to emerge as a dominant force in the securing of electronic transactions. Jointly developed by Visa and MasterCard‚ in conjunction with leading computer vendors such as IBM‚ SET is an open standard for protecting the privacy‚ and ensuring the authenticity‚ of electronic transactions. This is critical to the success of electronic commerce over the Internet; without privacy
Premium Cryptography RSA Certificate authority
Runninghead: UNIT 3 – COMMERCIAL TRANSACTIONS (CONTRACTS) Victor McLaurin 28 February 2010 Abstract This week’s individual project will be in the form of an executive summary. The summary will be based on a series of questions concerning 1) the city of Bigtown’s advertising campaign (courtesy of the mayor)‚ 2) possible similarities of this promotion to a court decision and 3) possible repercussions that could be encountered if not executed with caution. The court decision concerning
Premium Contract Advertising
“Sex‚ Sighs‚ and Conversation: Why Men and Women Can’t Communicate” was written by Deborah Tannen. He explained to men and women that several divergent assumptions between them‚ which causes theirs talking‚ thinking and behavior in different ways. Deborah Tanne used examples and comparing to support his viewpoint. In this article‚ Deborah Tannen explained by many examples. There was an example that I was sympathetic because I had same experience before. Deborah Tannen wrote the drama of the different
Premium Gender Female Woman
The Nigerian poet Wole Soyinka uses the poem the telephone conversation to express the apathy one‚ particularly the black has‚ against Apartheid. Through an ironical dialogue over the telephone the poet criticizes the strong feeling of hatred that has arisen due to racial discrimination. The poem starts on a mild note where the poet negotiates the renting of an apartment with the landlady over the telephone. They were agreeable on the ‘price’ the ‘location’ and privacy. The price was ‘reasonable’
Free Race Human skin color Irony
Chapter 15 Audit Sampling for Tests of Controls and Substantive Tests of Transactions ← Review Questions 15-1 A representative sample is one in which the characteristics of interest for the sample are approximately the same as for the population (that is‚ the sample accurately represents the total population). If the population contains significant misstatements‚ but the sample is practically free of misstatements‚ the sample is nonrepresentative‚ which is likely to result in
Free Sampling Sample size
Conversation Starter Michele Frizzell HCS/341 November 17‚ 2014 Key Smith Conversation Starter Keeping pace with the rapidly growing health care industry has been a challenge for human resource (HR) professionals. Increasing health care costs‚ aging workforce primed for retirement over the next decade‚ and regulatory complexity will be prevalent challenges for human resources. (Minton-Eversole‚ 2011). Responding to the effects of health care reform‚ and counseling organizations on which actions to
Premium Health care Human resource management Human resources
CHAPTER 1 PROJECT IDENTIFICATION PROJECT CONTEXT Transactions are the routine day-to-day activities performed by most organizations. Some are commercial transactions (buying‚ selling products and services‚ paying bills etc.) others involve recording or retrieving data. Most individual transactions are relatively simple‚ but in most organizations‚ there are very large numbers‚ so speed and efficiency are important considerations. Transactions are a fundamental unit of activity in organizations
Premium Transaction processing Management
Enron Questionable Transactions Question 1 The question which segment of its operations got Enron into difficulties is simple to answer‚ everything. Almost every all segments of their operation were improper. First of all‚ they practice unethical and dishonest practices which victimized workers‚ consumers‚ taxpayers and stockholders. Enron created partnerships within their own organization which led to them creating new financial instruments‚ called SPE’s (special purpose entities) which was
Premium Enron
operating objectives by “providing the right information to the right people in the right format and at the right time.” (Stair & Reynolds 2014‚ pg. 295). One of the processes that I used while working at Citibank was a monthly review of teller transaction differences report (A form of scheduled report). The process was simple and merely required the download of the report for my specific branch and conducting a review to ensure that the differences were within guidelines. If the differences by the
Premium Decision support system Information systems Facebook