to ‘delight’ their customers? Introduction The world we live in today has become highly competitive in terms of delivering value to the customers and is primarily due to the increasing competition in every business sector. Just because we as consumers have a wide variety to choose from‚ the companies have to strive more and more to expand and retain their customer base thus delighting their customer is highly imperative for any organization. What is Customer Delight? In our everyday lives
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Introduction P6: This report describes the influence of political‚ legal and social factors on the activities of Coca-Cola Enterprises Ltd and Croydon Health Services NHS. The report also identifies how the aforementioned factors may affect its stakeholders. All businesses will be affected by factors in its environment. The following are the 3 main factors affecting businesses; 1. Social Factors Social factors refer to the changes in the lifestyle‚ behavior‚ attitudes and tastes of different
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said for sure that for most wise consumers‚ the quality of products or services is remembered long whereas the price is soon forgotten. When people make up their mind to consume something‚ they definitely want it to be worthy of their money. To be more specific‚ they are willing to have their ideal products although their prices can‚ sometimes‚ be very costly simply because of their durability. Long-lasting products are preferable‚ especially for careful consumers who are always in pursuit of the
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The term Consumer can be referred to an individual or a group of people‚ such as tourists. The process of analyzing such bodies is very important‚ so as to get certain estimations about the new or ongoing businesses progressions. Tourist consumer behavior is an occurrence which can be described and explained in many different forms such as the observation of decision making‚ purchasing patterns and habits of the general public (Yadin‚ 2002). Another more self-explanatory explanation is the study
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* * Diversified network Burberry distributes its products through retail‚ wholesale‚ e-commerce and licensing distribution channels. This balanced mix diversifies distribution and reduces risk. Burberry sells its products to the end consumer through both retail (including digital) and wholesale channels. For 2011/12‚ retail accounted for 68% of revenue and wholesale 26%. * Wide geographical presence As of 2012 Burberry has 444 stores around the world. Currently Burberry operates
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contribute to the overall industry by their ability to deliver goods and services of high caliber at competitive prices. Competition is good from a market perspective as it gives consumers choices and provides the businesses and opportunity to create a niche. Creditors Most businesses purchases goods and services much like a consumer. However‚ they do so to large extent on credit as they are able to get discounts or other incentives to buy in bulk. When businesses buy goods and services on credit the
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A business’s keeness to put customers first Important to reach a business’s objectives and goals Customer is the main source of revenue Important to follow the policy in order to retain customers To retain company’s image and reputation Avoid bad public relation Avoid customer desertion Avoid law suits Leads to higher profitability 10.Satisfied and happy customers will promote your products or services 11.Having your customers as
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threat of new entrants in the oil industry is strong. BP is a market leader‚ but the strong growth of the industry‚ combined with the low costs and easy access to buyers are tempting for new comers. Buyer Bargaining Power (Moderate) Needs of consumers are high and there are no substitutes of motor fuels. That indicates a low degree of buyer power. Even though the brand awareness is high‚ because of the extreme budgets for marketing and advertisement of oil companies‚ brand loyalty is low. Product
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more certainty. A change in government could create uncertainty. The Coalition government are trying to encourage and support small businesses as they see this as a key way to boost the economy Economical Changes in the level of consumer spending. If recession‚ consumers will generally spend less therefore parents might choose not to send the children on coaching courses. Changes in interest rates will affect the business. High interest rates means any money banked will gain more interest. High interest
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other companies‚ which is a niche not served West of Toronto. Finally‚ expansion into the United States will expand the consumer base from 420‚000 to 4.8 million. Better communication with customers will also create growth and consumers become more aware of the product offerings by Chemtec and the recommended placing of the product next to other cleaning products. A consumer trend toward environmentally-friendly products opens up new marketing opportunities for Chemtec to market Sparkel as an
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